Front Desk Agent

Company: Remington
Location: Santa Cruz
Posted on: May 27, 2023

Job Description:

Job Description

What you will be doing

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel. Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently know how and where to post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage cash handling, including receiving cash, checks and credit card information from guests for payment of hotel charges and making change correctly.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations. Should be able to take reservations in approximately 2 minutes. Know and follow cancellation procedures and relocation procedures when necessary.Location Description
  
  6001 LA MADRONA DRIVE, SANTA CRUZ, CALIFORNIA, 95060
  
  Situated in the South San Francisco Bay area, our hotel is 30 minutes from San Jose International Airport (SJC) and just over an hour from San Francisco International Airport (SFO). Our Santa Cruz hotel, located in a mountain retreat setting, is an ideal base for visiting Silicon Valley, the wine route and the Santa Cruz Beach Boardwalk.
  
  Requirements
  
  Starting Pay $18.00/ hr
  
  What we are looking for
  • High work ethic and self-initiative
  • May be required to work varying schedules to include nights, weekends, and holidays
  • Someone who enjoys working as and being part of a team that provides great experiences for our Guests!

Keywords: Remington, Santa Cruz , Front Desk Agent, Sales , Santa Cruz, California