Patient Services Representative, Call Center, Part Time
Company: Sutter Health
Location: Santa Cruz
Posted on: May 23, 2023
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Job Description:
Organization:
PAMF-Palo Alto Medical Foundation SCD
Job Shift:
Days
Employee Status:
Regular
Shift Hours:
4
Schedule:
Part Time
Weekly Hours:
20
Position Overview:
Serves as the first point of contact for patients entering the
medical facility. This job is intended for use by positions
employed by an outpatient facility. Greets and checks-in patients,
verifies information, schedules appointments, and updates
Electronic Health record (EHR). Facilitates intake procedures such
as completion of healthcare and insurance forms and collecting
payments for services. Gains confidence and cooperation from the
patient, their family/support group, and other healthcare providers
through competent job performance and effective communication.
Adheres to all organizational, local/state/federal regulations,
codes, policies and procedures to ensure privacy and safety while
delivering optimal patient care. May also be responsible for
performing specific tasks and/or orient other staff to the
department.
Job Description:
EDUCATION:
Equivalent experience will be accepted in lieu of the required
degree or diploma.
HS Diploma or equivalent education/experience.
TYPICAL EXPERIENCE:
1 year of recent relevant experience.
SKILLS AND KNOWLEDGE:
Basic knowledge of insurance policies and procedures, as well as
patient billing.
Ability to interpret a variety of data and instructions, furnished
in written, oral, diagram, or schedule form.
Possess written and verbal communications skills to communicate
with fellow team members, supervisors, patients, and other hospital
personnel.
Well-developed time management and organizational skills, including
the ability to prioritize assignments and work within standardized
policies and procedures to achieve objectives and meet
deadlines.
General knowledge of computer applications, such as Microsoft
Office Suite (Word, Excel and Outlook).
Prioritize assignments and work within standardized policies and
procedures to achieve objectives and meet deadlines.
Work independently, as well as be part of the team, including
accomplishing multiple tasks in an environment with
interruptions.
Identify, evaluate and resolve standard problems by selecting
appropriate solutions from established options.
Ensure the privacy of each patient's Protected Health Information
(PHI).
Build collaborate relationships with peers and other staff members
to achieve departmental and corporate objectives.
Pay Range: $26.47 - $33.08 / hour
The salary range for this role may vary above or below the posted
range as determined by location. This range has not been adjusted
for any specific geographic differential applicable by area where
the position may be filled. Compensation takes into account several
factors including but not limited to a candidate's experience,
education, skills, licensure and certifications, department equity,
training and organizational needs. Base pay is just one piece of
the total rewards program offered by Sutter Health. Eligible roles
also qualify for a comprehensive benefits package.
Benefits:
Yes
Days of the Week:
Friday, Monday, Thursday, Tuesday, Wednesday
Weekend Requirements:
None
Unions:
No
Position Status:
Non-Exempt
Number of Openings:
2
Sutter Health is an equal opportunity employer
EOE/M/F/Disability/Veterans.
Keywords: Sutter Health, Santa Cruz , Patient Services Representative, Call Center, Part Time, Sales , Santa Cruz, California
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