Front Desk Agent
Company: LOTUS MANAGEMENT GROUP
Location: Santa Cruz
Posted on: January 12, 2022
Job Details Job Location Santa Cruz Hotel LP - Santa Cruz, CA
Position Type Full-Time/Part-Time Job Shift Any Description Job
Summary: Represents the hotel to the guest throughout all stages of
the guest's stay. Determines a guest's reservation status and
identifies how long the guest will stay. Helps guests complete
registration cards and then assigns rooms accommodating special
requests whenever possible. Verifies the guest's method of payment
and follows established credit checking procedures. Places guest
and room information in the appropriate front desk racks and
communicates this information to the appropriate hotel personnel.
Works closely with the housekeeping department in keeping room
status reports up to date and coordinates requests for maintenance
and repair work. Maintains and supervises access to safe deposit
boxes. Must be sales-minded. Presents options and alternatives to
guests and offers assistance in making choices. Knows the location
and types of available rooms as well as the activities and services
of the property. General Responsibilities: Registers guests and
assigns rooms. Accommodates special requests whenever possible.
Assists in pre-registration and blocking of rooms for reservations
Thoroughly understands and adheres to proper credit, check cashing,
and cash handling policies and procedures. Understands room status
and room status tracking Knows room locations, types of rooms
available, and room rates. Uses suggestive selling techniques to
sell rooms and to promote other services of the hotel. Coordinates
room status updates with the housekeeping department by notifying
housekeeping of all check-outs, late check-outs, early check-ins,
special requests, and part-day rooms. Possesses a working knowledge
of the reservations department. Takes same day reservations and
future reservations when necessary. Knows cancellation procedures.
Files room key cards. Knows how to use front office equipment.
Processes guest check-outs. Follows procedures for issuing and
closing safe deposit boxes used by guests. Uses proper telephone
etiquette. Uses proper mail, package, and message handling
procedures. Reads and initials the pass-on log and bulletin board
daily. Is aware of daily activities and meetings taking place in
the hotel. Attends department meetings. Coordinates guest room
maintenance work with the engineering and maintenance division.
Reports any unusual occurrences or request to the manager of
assistant manager. Knows all safety and emergency procedures. Is
aware of accident prevention policies. Maintains the cleanliness
and neatness of the front desk area. Understands that business
demands sometimes make it necessary to schedule employees from
their accustomed shift to other shifts. Specific Responsibilities:
Follows all Lotus Management Inc policies and procedures and Brand
Standards. Qualifications Requirements: High School diploma or
higher level education. 3 years Hotel front office experience with
a minimum of 1 year at the supervisory level.
Keywords: LOTUS MANAGEMENT GROUP, Santa Cruz , Front Desk Agent, Sales , Santa Cruz, California
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