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Systems Analyst

Company: University of California - Santa Cruz
Location: Santa Cruz
Posted on: July 15, 2020

Job Description:

Job Details

Job Title
Systems Analyst
Job ID
8702

Location

Santa Cruz

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UCSC Statement

UC Santa Cruz is a public university like no other in California, combining the intimacy of a small, liberal arts college with the depth and rigor of a major research university.

Initial Review Date (IRD)

Initial Review Date (IRD): 7/12/2020

UC Santa Cruz staff jobs are posted until filled. Application materials submitted by 11:59 pm on the IRD will be routed to the hiring unit for consideration. NOTE: Materials submitted after the IRD will be forwarded only at the request of the hiring unit. Submit your materials before the IRD to ensure consideration by the hiring unit.

Dept Marketing Statement

Colleges, Housing and Educational Services (CHES) is a multi-funded organization within the Business and Administrative Services (BAS) division at the University of California (UC) Santa Cruz. CHES provides leadership in the areas of college student life and residential services, housing services, facilities, employee housing and capital planning, dining services, conference services, early education services, the Bay Tree Bookstore, ID card services, and business and financial analysis for these areas. Through these units, educational and developmental programs and services are offered to all members of the campus community including students, faculty, staff, children and external constituents. CHES provides on-campus housing and dining services to nearly 9,500 undergraduate and graduate students in ten residential colleges and six multi-college affiliated residential communities which support single students and students
with families.

Under general supervision of the Systems Manager for Student Housing Services, the incumbent is responsible for operation of an enterprise housing management system. This is a critical system providing direct services to students and staff across campus. The System Analyst coordinates day-to-day operations of the system by performing analysis, evaluation, design, testing, quality assurance, implementation, training, documentation, and maintenance.



Job Overview

Applies skills as a seasoned, experienced professional with a full understanding of industry-wide business process and analysis practices and organizational policies and procedures. Resolves a wide range of business process issues of moderate to complex scope. Demonstrates good judgment in selecting methods and techniques to obtain solutions

Pay, Benefits, & Work Schedule

Salary Information: Starting Salary Range: $65,000-$70,000/annually. Salary commensurate with skills, qualifications and experience.

No. of Positions: 1

Benefits Level Eligibility: Full Benefits

SCHEDULE INFORMATION:

Full-time
100% weekly
40 hours weekly
Mon-Fri
Shift Includes Day

Employee Classification: Career

WORK LOCATION: UC Santa Cruz Main Campus

UNION REPRESENTATION: None

Job Duties

50% - Systems Coordination

Gather, analyze, prepare and summarize business and user needs, document requirements and revise existing system and process logic issues as necessary. Provide support and training on new applications.

Configure and coordinate the operational functions of various housing management system
modules, applications and user interfaces.

Conduct scheduled system maintenance and administration.

Serve as a member of the systems team [Associate Director, Systems Manager, and representatives from housing departments or auxiliary programs] and participate in crossfunctional teams to address complex business or systems issues.

Serve as the primary point of contact for incident reports from system users. Collect relevant information, analyze and diagnose problem(s), and implement appropriate solution(s) utilizing technical expertise.

Perform system and application testing prior to implementing new and modified functionality in order to ensure acceptance criteria are met.

Create and update user accounts, manage roles and permissions.

Consistently provide exceptional customer service.

30% - Analysis, Reporting and Research

Apply technical expertise and business analysis to identify, evaluate and develop complexsystems and procedures. Create complex system specifications to meet end-user requirements.

Identify opportunities for innovative technology solutions to improve business processes.

Conduct research regarding best practices and industry standards.

Define specifications, develop standard/ad hoc reports and train appropriate staff in their usage.

Extract, analyze and conceptualize data for presentation in various formats.

Audit system for accuracy and integrity by performing testing and analyzing results.

15% - Systems Training and Utilization

Develop and conduct formal and informal training sessions/demonstrations.

Develop and update instructional materials, tutorials, and other documentation as required.

Monitor compliance with university and departmental policies, procedures and standards

5% - Other

Support the overall mission and goals of Student Housing Services.

Maintain professional and technical knowledge by attending conferences and workshops; reviewing professional publications; establishing personal networks; benchmarking best practices.

Assume additional projects and responsibilities in response to emerging issues.



Required Qualifications

* Bachelor's degree in related area and / or equivalent experience / training.

* Thorough knowledge of business analysis functions.

* Strong skills and knowledge of methodologies associated with analysis of processes and problems, information flow and architecture.

* Thorough knowledge of business processes and procedures.

* In-depth understanding and skill in process and system requirement documentation standards.

* Demonstrated analytical thinking and attention to detail.

* Demonstrated problem solving skills.

* Demonstrated testing and test planning skills.

* Demonstrated effective communication and interpersonal skills. Demonstrated ability to communicate technical information to technical and non-technical personnel at various levels in the organization. Interpersonal and communications skills to work with both technical and non-technical personnel at various levels in the organization.

* Demonstrated ability to work with others from diverse backgrounds.

* The ability to make clear, informative and persuasive presentations to internal and external groups.

* Ability to work independently, establish and maintain cooperative working relationships and work in a team environment.

* Proven ability to exercise discretion and good judgment in confidential and sensitive matters.

* The ability to effectively prioritize tasks, plan and use available resources, and coordinate complex activities to meet deadlines.

* Substantial experience in using computer databases, query development, basic knowledge of SQL third party reporting tools.

* Appropriate math skills and knowledge to perform complex statistical analysis.

Preferred Qualifications

* Experience or knowledge of housing operations or higher education processes.

* Knowledge and experience with web page design concepts.

Special Conditions

Selected candidate will be required to pass a pre-employment criminal history background check

Ability to work long periods of time at a computer with or without accommodation

Ability to work occasional evenings and weekends

Safety Statement

All UCSC employees must know and follow job safety procedures, attend required health and safety training, proactively promote safety at work, and promptly report actual and potential accidents and injuries.

How to Apply

Attach your resume and cover letter when applying to this job opening. Do not attach any documents to 'My Activities'. Select

Keywords: University of California - Santa Cruz, Santa Cruz , Systems Analyst, Professions , Santa Cruz, California

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