Team Lead - 5751613

Company: Hispanic Technology Executive Council
Location: Mountain View
Posted on: May 4, 2025

Job Description:

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. Accenture is consistently recognized on FORTUNE's 100 Best Companies to Work For and Diversity Inc's Top 50 Companies For Diversity lists.As an Accenture Flex employee, you will apply your skills and experience to help drive business transformation for leading organizations and communities. In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging technologies to address today's biggest business challenges.You will receive competitive rewards and access to benefits programs and world-class learning resources. Accenture Flex employees work in their local metro area onsite at the project, significantly reducing and/or eliminating the demands to travel.Key Responsibilities:

• Lead and mentor a team of logistics specialists and technical support personnel.
• Foster a positive and collaborative work environment.
• Conduct performance evaluations, provide feedback, and identify training needs.
• Delegate tasks effectively and ensure team members have the resources to succeed.
• Oversee the entire logistics process, from receiving and inventory management to distribution and returns.
• Develop and implement strategies to optimize logistics efficiency and reduce costs.
• Ensure timely and accurate delivery of AR hardware to internal teams and external partners.
• Manage warehouse operations, including receiving, storage, and shipping.
• Oversee the provision of technical support to users of AR hardware and software.
• Ensure timely resolution of technical issues and user inquiries.
• Develop and maintain support documentation and knowledge bases.
• Implement processes for troubleshooting, bug triage, and RMA management.
• Develop long-term plans for logistics and technical support operations.
• Identify areas for improvement and implement process enhancements.
• Forecast future needs and ensure scalability of operations.
• Contribute to the development of departmental budgets and resource allocation.
• Establish and maintain strong communication channels with clients and internal stakeholders.
• Provide regular updates on team performance, project progress, and key metrics.
• Conduct post-mortem investigations of significant events and identify areas for improvement.
• Prepare reports and presentations for leadership reviews.
• Implement quality control measures to ensure accuracy and efficiency of operations.
• Monitor key performance indicators (KPIs) and identify areas for improvement.
• Drive continuous improvement initiatives to enhance service quality. Basic Qualifications:
  • Minimum 5 years of experience in logistics management, technical support, or a related field.
  • Minimum 2 years of experience leading and managing teams.
  • Experience with AR VR hardware or technology.
  • Familiarity with ITIL or other service management frameworks.
  • Project management experience.
  • Lean Six Sigma or other process improvement certifications. Preferred Qualifications:
    • Bachelor's degree in Logistics, Supply Chain Management, Information Technology, or a related field. Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New York or Washington as set forth below. We accept applications on an on-going basis and there is no fixed deadline to apply. Role Location Hourly Salary Range California $50.96 to $60.96 Colorado $50.96 to $60.96 District of Columbia $50.96 to $60.96 Illinois $50.96 to $60.96 Minnesota $50.96 to $60.96 Maryland $50.96 to $60.96 New York/New Jersey $50.96 to $60.96 Washington $50.96 to $60.96 Requesting an Accommodation Accenture is committed to providing equal employment opportunities for persons with disabilities or religious observances, including reasonable accommodation when needed. If you are hired by Accenture and require accommodation to perform the essential functions of your role, you will be asked to participate in our reasonable accommodation process. Accommodations made to facilitate the recruiting process are not a guarantee of future or continued accommodations once hired. If you would like to be considered for employment opportunities with Accenture and have accommodation needs such as for a disability or religious observance, please call us toll free at 1 (877) 889-9009 or send us an or speak with your recruiter. Equal Employment Opportunity Statement We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. For details, view a copy of the Accenture is an EEO and Affirmative Action Employer of Veterans/Individuals with Disabilities. Accenture is committed to providing veteran employment opportunities to our service men and women. Other Employment Statements Applicants for employment in the US must have work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States. Candidates who are currently employed by a client of Accenture or an affiliated Accenture business may not be eligible for consideration. Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process. Further, at Accenture a criminal conviction history is not an absolute bar to employment.
      
      The Company will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Additionally, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. California requires additional notifications for applicants and employees. If you are a California resident, live in or plan to work from Los Angeles County upon being hired for this position, please for additional important information. Please read Accentures for more information on how we process your data during the Recruiting and Hiring process. We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other. We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work. At Accenture, we see well-being holistically, supporting our peoples physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. Were proud to be consistently recognized as one of the Worlds Best Workplaces. Join Accenture to work at the heart of change. Visit us at .

Keywords: Hispanic Technology Executive Council, Santa Cruz , Team Lead - 5751613, Other , Mountain View, California