Guest Service Coach

Company: Santa Cruz Seaside
Location: Santa Cruz
Posted on: January 21, 2023

Job Description:

Job Summary

Under the supervision of the Operations Training Specialist, Guest Service Coaches will conduct observations and provide feedback within the guidelines of the Boardwalk's Great Guest Service Program to frontline operations staff and departments.

Unique Job Requirements

Enthusiastic and organized individual, who sets the positive tone of premier Guest Service. Enjoys the ability to observe and coach seasonal staff in great Guest Service behaviors. Able to work flexible hours, including nights and weekends. Must possess an elevated understanding of quality Guest service.?

Job Tasks

* Conduct prescribed observations for seasonal staff and departments
* Record data accurately
* Communicate well with departments when relaying information about employee observations
* Create and facilitate fun exercises to help employees have high energy, positive interactions with Guests and each other
* Partner with Boardwalk departments as needed
* Provide ongoing coaching to employees
* Live and model the 4 Simple Things by consistently being energetic and highly interactive with Guests and coworkers - even when you are not observing
* Maintain/display a high degree of enthusiasm in the park when needed, smile, and maintain a positive outlook
* Attend meetings and events to support our Guest service program

Relationships (Internal)

All levels of Santa Cruz Seaside Company employees

Relationships (External)

N/A

Physical Requirements:

* Able to sit or stand in front of and operate a computer for extended periods of time.
* Able to lift, carry or move objects of varying size weighing up to 20 pounds.
* Able to hear normal conversations on the phone and in person.
* Able to see, read, and interpret documents in English.
* Able to climb stairs.
* Able to stand for up to 4 hours at a time to give presentations.?

Keywords: Santa Cruz Seaside, Santa Cruz , Guest Service Coach, Other , Santa Cruz, California