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Customer Support Specialist - Work From Home

Company: Shift
Location: Santa Cruz
Posted on: January 5, 2022

Job Description:

[Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Customer Support Associate you'll: Handle all case types that come into Customer Support; Manage a personal queue and keep cases within service-level agreement; Work to deescalate angry customers; Leave appropriate notes and updates when getting an update from a customer on a case; Be available to take inbound escalations from the Frontline; Proactively work with associates to improve their workflows, knowledge, and confidence...Hiring Fast > >

Keywords: Shift, Santa Cruz , Customer Support Specialist - Work From Home, Other , Santa Cruz, California

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