Park Host

Company: Santa Cruz Beach Boardwalk
Location: Santa Cruz
Posted on: June 6, 2021

Job Description:

This position is eligible to earn an extra $300 per paycheck when you work an average of 30 hrs per week in a pay period!

Check out the details here: Summer Season Bonus!

Job Summary

Provides the highest level of Guest Service. Sweeps, picks up trash, maintains the cleanliness of tables, benches, MyBoardwalk Card Kiosks, ATM machines, landmark items and general appearance of Boardwalk including street side, entrances and ride queues and other Company property. Answer guest questions and provides consistent, friendly and helpful service to guests.

Unique Job Requirements

This is a unique opportunity to join the Boardwalk's great Guest Service Team. Must provide exceptional Guest Service by acknowledging and greeting Guests and exemplify outstanding service to our Guests by owning the key Guest Service Principles. Be There, show up to work as scheduled and remain focused and be prepared, ready to help. Make Their Day, by finding a special way to connect with each Guest. Choose Your Attitude, by arriving to work with a positive and friendly disposition. Have Fun, by being enthusiastic, enjoying working with Guests and your coworkers.

Wear company issued uniforms. Carry cleaning supplies throughout their shift, including a broom and bucket. Shifts fall within possible operating hours of 7:00 a.m. to midnight, seven days a week. Must be knowledgalble of the park operation and be able to answer guest's questions, and may work in a dedicated position as a park greeter. Must be at least 15 years old. Must be able to stay focused on the job and deal effectively with heavy guest contact. Use company two-way radio or phone in order to respond to spills. Lead Sweeper: Must be at least 16 years old.

Job Tasks

• Greet every Guest and answer Guest's questions and provide consistent, friendly and helpful Guest Service.

• Sweep Boardwalk, street side of the Boardwalk, ride queues, entrances and other Company Property.

• Look for and report safety hazards.

• Report guest disturbances to Security.

• Report graffiti to Maintenance Department.

• Carry two-way radio or wireless phone in order to promptly respond to spills.

• Run errands as needed.

• Assist lost children and escort to Guest Services office.

• Clean equipment.

• Perform other duties as assigned.

Lead Park Host

• Oversee and supervise performance of Hosts.

• Conduct written Guest Service observations of assigned Hosts.

• Train and motivate new employees and assure that they provide consistent, friendly and helpful guest service.

• Assign breaks and employee work locations.

• Provide on the job training to Hosts to improve efficiency and work quality.

• Ensure Boardwalk cleanliness.

Relationships (Internal)

All levels of Santa Cruz Seaside Company employees.

Relationships (External)

Extremely high volume of interaction with guests.

Qualifications: Training and Experience

Must provide outstanding Guest Service. Customer service experience is helpful.

Knowledge, Skills and Abilities

• Ability to follow verbal and written directions.

• Ability to communicate clearly to guests to give instructions and directions.

• Ability to work independently.

• Ability to deal with guests in a positive, friendly and helpful manner.

• Ability to provide consistent, friendly and helpful guest service.

• Ability to follow safety practices and be safety conscious.

Physical Requirements

• Able to stand and walk for up to eight hours at a time.

• Able to walk and perform your job safely within crowds.

• Ability to bend and stetch, to reach to be able to pick up or clean.

• Able to work in a noisy environment.

• Able to work outdoors.

• Able to carry sweeper equipment weighing up to 10 lbs. for up to eight hours at a time.

Licenses / Insurance

N/A

Testing Upon Offer or Hire

Keywords: Santa Cruz Beach Boardwalk, Santa Cruz , Park Host, Other , Santa Cruz, California