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Forest Concierge

Company: Betterplace Forests
Location: Santa Cruz
Posted on: June 6, 2021

Job Description:

Forest Stewards are the heart of every forest and often the first employee of Better Place Forests that our customers will meet. They get the opportunity to create an amazing, thoughtful, experience for each customer who visits.

Reporting to the Onsite Manager, Forest Stewards are ambassadors for BPF. You will understand the value of excellent customer service and have impeccable attention to detail to create one of a kind experiences. Successful Forest Stewards love working with people, are strong communicators, thrive in a fast-paced work environment, and are able to make heartfelt connections.

Impact

  • Be an ambassador for BPF in your forest.
  • Iterate on the in-person experience in one of our memorial conservation forests.
  • Work with an incredibly strong team to help promote the BPF mission and concept in your region.

You will

  • Deliver a positive experience for all customers and guests who visit the forest, meeting all forest CSAT rating requirements
  • Facilitate customer forest visits, help families choose their tree and effectively document customer interactions through Salesforce and internal tools; Clearly explain contract and billing details to customers
  • Support the Onsite Forest Manager and Ceremony Specialist with Memorial Ceremonies in the forest, including preparation for ceremonies, greeting guests and staffing
  • Be aware of the impact of grief on communication and deploy de-escalation strategies when necessary
  • Support a diverse set of customers, experiencing a myriad of emotions
  • Be a peer-leader; set the standard and constantly raise the bar on what "good" looks like

You are

  • Friendly with an outgoing personality
  • Able to work autonomously and remotely with distributed teams
  • Excited to work outside in a variety of weather conditions
  • Growth oriented and solution based
  • A team player who can adapt as needed to meet the varied needs of our customers and team
  • A confident public speaker and leader

You have

  • Excellent oral, written, cross functional, and interpersonal communication skills that are appropriate for various levels, including management, staff, contractors and community members
  • Computer knowledge, including word processing, spreadsheets and databases
  • Emotional intelligence to support, navigate, and facilitate a positive experience under varied conditions

Benefits

Medical (subsidized), dental, vision, and 401(k)

Flexible PTO

Memorial Tree credit

Family assistance program

Connectivity/mobile phone stipend

Our HQ to you - remote workstation

Paid Parental Leave

Employee Referral Program

Employee Assistance Program (EAP)

Fair Hiring Practices

At Better Place Forests, we value diversity and treat all employees and job applicants based on merit, qualifications, competence, and talent. We do not discriminate on the basis of race, religion, color, national origin, gender, gender identity, gender expression, sex, sexual orientation, age, marital status, veteran status, disability status, or any other legally protected status. We will consider qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance. Applicants in need of special assistance or accommodation during the interview process or in accessing our website may contact us by sending an email to recruiting@betterplaceforests.com. We will treat your request as confidential information. In your email, please include your name and preferred method of contact, and we will respond as soon as possible.

Keywords: Betterplace Forests, Santa Cruz , Forest Concierge, Other , Santa Cruz, California

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