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Ticket Sales Representative

Company: Santa Cruz Beach Boardwalk
Location: Santa Cruz
Posted on: June 6, 2021

Job Description:

This position is eligible to earn an extra $300 per paycheck when you work an average of 30 hrs per week in a pay period!

Check out the details here: Summer Season Bonus!

Job Summary

Provides the highest level of Guest Service. Under supervision, sells amusement points/tickets, wristbands and up-sells season passes.

Unique Job Requirements

This is a unique opportunity to join the Boardwalk's great Guest Service Team. This position must exemplify outstanding service to our Guest by owning the key Guest Service Principles; Be There, show up to work as scheduled and remain focused and be prepared, ready to help. Make Their Day, by finding a special way to connect with each Guest. Choose Your Attitude, by arriving to work with a positive and friendly disposition. Have Fun, by being enthusiastic, enjoying working with Guests and your coworkers.

Shifts typically fall within possible operating hours of 8:00 am to midnight, seven days a week. Must be a minimum of 14 years old. Must be able to stay focus on the job, dealing with constant interruption and heavy Guest contact. Must be able to do math calculations quickly and accurately. Must enthusiastically communicate the benefits of our Season Pass and actively up-sell to Guest.

Job Tasks

  • Greet every Guest and answer Guest's questions and provide consistent, friendly and helpful guest service.
  • Sell ride wristbands and ride points to Guests while balancing sales to cash.
  • Follow safety procedures and proper lifting techniques.
  • Actively up-sell Season Passes and other promotions.
  • Check digital monitors of promotions and rides working and/or not working for the day.
  • Read, understand and communicate discount coupons, promotions and other important announcements.
  • Place ride wristbands on Guest.
  • Examine currency to check for counterfeits.
  • Perform cleaning duties.
  • Perform other duties as assigned.

Lead Ticket Sales Representative

  • Oversee and supervise Ticket Sales Representative
  • Ensure that employees conform to company and department policies and that employees are trained and motivated to provide exceptional Guest service.
  • Coach staff and complete Guests Service observations.
  • Handle more difficult Guest complaints and answer difficult Guest questions.
  • Train new employees.
  • Make cash drops.
  • Perform tasks of Ticket Sales Representative.
  • Perform minor maintenance for point-of-sale printers.
  • Encourage and assists Ticket Sales Representative to up-sell Season Sasses.
  • Perform other duties as assigned.

Relationships (Internal)

All levels of Santa Cruz Seaside Company employees.

Relationships (External)

Extremely high volume of interaction with guests.

Qualifications: Training and Experience

Ticket Sales Representative - Must provide outstanding Guest Service. Cash register, sales and customer service experience is helpful.

Lead Ticket Sales Representative - Must excel at providing outstanding Guest Service. Must be proficient as Ticket Sales Representative, which may include a season of experience.

Knowledge, Skills and Abilities

  • Ability to provide consistent, friendly and helpful service to guests.
  • Ability to communicate to Guests to give instructions and directions.
  • Ability to respond appropriately to difficult customer service situations.
  • Ability to do math calculations quickly and accurately.
  • Ability to follow verbal and written directions.
  • Ability to provide information about points, all day wristbands and up-sell to season pass.
  • Ability to work both independently and as part of a team.
  • Ability to communicate clearly both verbal and written.
  • Ability to operate safely and follow safety procedures.
  • Ability to learn cash handling procedures.

Lead Ticket Sales Representative

  • Ability to motivate and train staff to provide consistent, friendly and helpful Guest Service.
  • Ability to train, supervise and motivate employees.
  • Ability to work as team leader.
  • Ability to trouble shoot minor problems with the point-of-sale printers.

Physical Requirements

  • Able to sit and operate point of sale system for up to eight hours at a time.
  • Able to see and read instructions and hear guests speaking.
  • Bi-manual dexterity.


  • Able to carry and transport up to 25 lb. between work stations.
  • Able to walk/travel between work stations up to 200 yards.
  • Able to stand for lengths of up to two or more hours at a time.

Licenses / Insurance


Testing Upon Offer or Hire

Keywords: Santa Cruz Beach Boardwalk, Santa Cruz , Ticket Sales Representative, Other , Santa Cruz, California

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