Phlebotomist II- Float- Santa Cruz, CA req49486
Company: Quest Diagnostics
Location: Santa Cruz
Posted on: January 12, 2021
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Job Description:
PS II (Phlebotomist) - FloatSanta Cruz, California -
(Monday-Friday) 40 Hour work week OUSTANDING Career opportunity
with the largest commercial lab in the U.S !!* Excellent Benefits
Package available day one of employment including--but not limited
to,--Healthcare coverage,--401k and more outstanding benefits. *
Vast opportunities for career growth* Competitive income and annual
bonus structureJob SummaryThe Patient Services Representative II -
Float (PSR II - Float) represents the face of our company to
patients who come to Quest Diagnostics, both as part of their
health routine or for insights into life-defining health decisions.
The PSR II - Float draws quality blood samples from patients and
prepares those specimens for lab testing while following
established practices and procedures. The PSR II - Float has direct
contact with patients and creates an atmosphere of trust and
confidence while explaining procedures to patients and drawing
blood specimens in a skillful, safe and accurate manner. This role
will direct daily activity at a Patient Service Center (PSC) or
In-Office Phlebotomy (IOP) and could also lead one or more PSR on
site. The PSR II - Float will demonstrate Quest Leadership
Behaviors while focusing on process excellence skills and
sensitivity to confidentiality and accuracy to patient information.
Successful applicants may be assigned to a doctor's office, a
patient service center, in a house call environment, long term care
or as business needs dictate. Job Accountabilities
(Responsibilities)* Collect specimens according to established
procedures. This includes, but not limited to: drug screens,
biometric screening and insurance exams.* Administer oral solutions
according to established training.* Research test/client
information and confirm and verify all written and electronic
orders by utilizing lab technology systems or directory of
services.* Responsible for completing all data entry requirements
accurately including data entry of patient registration; entry of
test order from requisition or pulling order from database;
managing Standing Orders. * Enter billing information and collect
payments when required, including the safeguarding of assets and
credit card information. * Data entry and processing specimens
including: labeling, centrifuging, splitting, and freezing
specimens as required by test order.* Perform departmental-related
clerical duties when assigned such as data entry, inventory, stock
supplies, and answer phones when needed.* Read, understand and
comply with departmental policies, protocols and procedures: (i.e.
Procedure Manuals, Safety Manual, Compliance Manual, Automobile
Policies and Procedures, Employee Handbook, Quality Assurance
Manual); and ensure that all staff members follow instructions. *
Perform verification of patient demographic info / initials
including patient signature post-venipuncture to verify tubes were
labeled in their presence and that the name on the label is
correct.* Assist with compilation and submission of monthly
statistics and data. * Maintain all appropriate phlebotomy logs in
a timely manner and based on frequency, such as maintenance logs
and temperature logs.* Complete training courses and keep
up-to-date with the latest phlebotomy techniques.* Travel to
Territory Manager meeting if held off-site or off normal shift.*
Participate on special projects and teams.* Stay-up-to-date on
company communications and assist with the distribution of
technical information to the work group.* Perform Point of Care
(POC) testing at those sites where needed and the complete
training/competency evaluations per Standing Operating Procedure
(SOP).* With appropriate training, act as mentor and resource for
new employees, assisting with transition into the PSC work
environment and the familiarity with established procedures.*
Assist with periodic inventory counts, report shortages and
problems to group leader or supervisor as they occur.* Assist with
the preparation of schedules for the assigned work group or PSCs.*
Communicate professionally with clients to resolve or refer, and
document problems, prepare problem documentation and report
critical issues as they occur.* Ensure staff is following all
safety precautions by wearing a clean, button lab coat, gloves and
face shield when required.* Assist supervisors with the
implementation of SOPs for phlebotomy services in accordance with
Quest Diagnostics guidelines.* Ensure facilities are neat, clean
and in good repair, takes appropriate action to advise Group Leader
or Supervisor of required repairs and maintenance.* Will be
required to act as a coach, mentor, instructor and resource advisor
for new employees, as well as be the point of contact to staff on
site and provide regular input to the group lead or supervisor.Job
Requirements* Ability to provide quality, error free work in a
fast-paced environment.* Ability to work independently with minimal
on-site supervision.* Excellent phlebotomy skills to include
pediatric and geriatric.* Flexible and available based on staffing
needs, which includes weekends, holidays, on-call and overtime.*
Committed to all Quest Diagnostics policies & procedures including
Company dress code, Employee Health & Safety, and Quest Diagnostics
Everyday Excellence Guiding Principles.* Must be able to make
decisions based on established procedures and exercise good
judgment.* Must have reliable transportation, valid driver license,
and clean driving record, if applicable.* Travel and flexible hours
required to work multiple locations and required to cover at
Patient Service Center/Mobile/Long Term Care/In-Office Phlebotomy
locations with minimal notice.* Capable of handling multiple
priorities in a high volume setting.* Must demonstrate superior
customer focus; ability to communicate openly and--transparently
with peers, supervisors and patients; ability to accelerate and
embrace change throughout Quest; and knowledge of our
business.Physical Requirements* Lift light to moderately heavy
objects. The normal performance of duties may require lifting and
carrying objects. Objects in the weight range of 1 to 15 pounds are
lifted and carried frequently; objects in the weight range of 16 to
25 pounds are lifted and carried occasionally and objects in the
weight range of 26 to 40 pounds are seldom lifted and carried.
Objects exceeding 41 pounds are not to be lifted or carried without
assistance.* Must be able to sit or stand for long periods of time;
requires long hours of eye and hand coordination.* Must be able to
perform repetitive tasks with dominant hand frequently to
constantly throughout the day.* Position requires travel.*
Extensive use of phone and PC. * Fine dexterity with
hands/steadiness. * Talking. * Walking. * Balancing. *
Bending/kneeling. * Pushing/pulling.* Reaching/twisting. [All
requirements are subject to possible modifications to reasonably
accommodate individuals with disabilities.All duties and
requirements are essential job functions.]Required Education* High
school diploma or equivalent.* Medical training: medical assistant
or paramedic training preferred.* Phlebotomy certification
preferred. Required in California, Nevada, and Washington.Work
Experience* 1 + years phlebotomy experience required, inclusive of
pediatric, geriatric and capillary collections.* Minimum 2 years in
a Patient Service Center environment preferred.* Customer service
in a retail or service environment preferred.* Keyboard/data entry
experience.
Keywords: Quest Diagnostics, Santa Cruz , Phlebotomist II- Float- Santa Cruz, CA req49486, Other , Santa Cruz, California
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