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IT Network Systems Engineer

Company: Network Management Solutions
Location: Santa Cruz
Posted on: January 9, 2021

Job Description:

We are seeking an IT Network Systems Engineer to join our team to resolve computer-related issues for our clients. NMS offers IT support with both onsite and remote Help-Desk to multiple clients around SF Bay and Monterey Bay Areas.We're looking for bright and energetic people to complement our growing and dynamic team. Are you a punctual, self-motivated, IT Loving, and well-organized person who enjoys helping others get IT problems fixed both remotely and in person? This is a great opportunity to be exposed to the latest technologies and solutions from numerous enterprise perspectives, and not just be cubby-holed at a single employer.The ideal candidate must be comfortable with both writing and speaking in English (conversational Spanish is a plus) for communicating over the phone or on webcam with in person with clients, vendors and your coworkers.Excellent troubleshooting skills are required to evaluate problems quickly, yet being humble enough to ask for help when the problem is beyond your skill-set. We find we are at our best when we learn from each other every day!Responsibilities:

  • Provide technical assistance with computer hardware and software in both Windows and Apple environments.
  • Resolve issues for clients via phone, in person, or electronically/remotely.
  • Have a working knowledge of network infrastructure, firewalls, VoIP, VPN.
  • Track customer issues and resolutions within Kaseya Ticketing Software.
  • Strong troubleshooting ability. Proficient in network troubleshooting, diagnosing and resolving network problems.
  • Responsible for daily data backup of servers, workstations, laptops, iOS devices. Administer VoIP phones and Google business suite when assigned.Qualifications:
    • 3 years minimum previous experience in combined Network Engineering, IT Helpdesk, and most importantly - customer service.
    • Have strong written and oral communication skills in English (Spanish is a big plus) and lot's of patience helping those who are not as technology savvy.
    • Ability to communicate well with clients, and helping people who are frustrated with technical issues in a positive and professional demeanor.
    • Candidate must have a working knowledge of managing, configuring and troubleshooting Active Directory 2008 - 2016
    • Must know Exchange 2008-2016, Windows 7 - 10, VMWare
    • Hyper V, or Kaseya experience is a plus.
    • On-time reliability, ability to meet deadlines by managers or to meet client expectations.
    • Collaborating with the internal team to get the best outcome for our clients and taking pride in a job well done the first time
    • You enjoy working with other IT Pros, trading tips and are humble enough to learn from everyone on the team.
    • You have reliable transportation, up to date auto insurance and a valid California drivers license and you know how to keep a Mileage log when you are required to travel to clients offices for reimbursement.Job Type: Full-time employee with PTO, Medical, Dental & Vision benefits. 20-30% travel required for on-site client support.Experience: System Administration: 1-3 years min. (Preferred)Educational/Vocational/Previous Experience Recommendations:
      • Experience in computer network administration is required.
      • Microsoft Certified Professional (MCP) is preferred.
      • Technical Certifications through vocational training or Computer Science Degree preferred.

Keywords: Network Management Solutions, Santa Cruz , IT Network Systems Engineer, Other , Santa Cruz, California

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