Shift Lead
Company: Taco Bell - Golden Gate Bell
Location: Santa Cruz
Posted on: January 8, 2021
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Job Description:
JOB TITLE: Shift Manager (SM)SUPERVISOR: Assistant General
Manager (AGM), General Manager (GM), Area Coach (AC)BASIC
PURPOSE:Shift Managers support other management levels by running
great shifts and leading teams self-sufficiently. Shift Managers
must take ownership and responsibility to solve problems while
being willing to provide help and guidance to others. Shift
Managers should have strong leadership qualities and organizational
skills with a confident, professional manner, and can give clear
concise instructions, exhibit good time management skills and good
problem-solving and decision-making.KEY RESPONSIBILITIES:Greet
everyone with a smile, is polite and pleasant with guests and
team.Demonstrates a positive and enthusiastic attitude with
co-workers and guests.Ensure every guest receives great service and
great food while working with a sense of urgency.Works well with
other management and fellow Team Members. Cooperates well with
others and works well as a team. Able to help others when needed.
Takes action without being told, willing to go above and beyond
what is simply required.Role Model that customer needs are the
highest priority. Resolve customer complaints quickly while
maintaining positive customer relations.Ensure that all Team
Members present a neat and clean appearance and correctly wear the
company uniform.Ensure all Team Members complete their tasks as
assigned in a timely and accurate manner.Successfully lead team as
Manager in Charge, ensuring company standards regarding service,
food safety, and general procedures are always being met . Provides
ongoing constructive and complimentary feedback to team.Actively
participates in the training and development of Team Members.Assist
with Profit and Loss management, follows cash control procedures,
maintaining inventory and managing labor.Provide regular feedback
to the RGM and other management on the performance of the
team.LEADERSHIP BEHAVIORS:Composure - Is cool under pressure; does
not become defensive or irritated when times are tough; is
considered mature; can be counted on to hold things together during
tough times; can handle stress; is not knocked off balance by the
unexpected; doesn't show frustration when resisted or blocked; is a
settling influence in a crisis.Compassion - Genuinely cares about
people; is concerned about their work and non-work problems; is
available and ready to help; is sympathetic to the plight of others
not as fortunate; demonstrates real empathy with the joys and pains
of others.Customer Focus - Is dedicated to meeting the expectations
and requirements of internal and external customers; gets
first-hand customer information and uses it for improvements in
products and services; acts with customers in mind; establishes and
maintains effective relationships with customers and gains their
trust and respect.Directing Others - Is good at establishing clear
directions; sets stretching objectives; distributes the workload
appropriately; lays out work in a well-planned and organized
manner; maintains two-way dialogue with others on work and results;
brings out the best in people; is a clear communicator.KEY
RELATIONSHIPS:Primary service relationships with outside customers;
team building relationships with co-workers and appropriate working
relationships with other internal visitors and vendors. Able to
build a strong relationship with other managers on the team. As
shifts overlap with fellow managers, able to transition from a team
member working a position to a MIC role as the senior manager is no
longer on shift.KNOWLEDGE & SKILL REQUIREMENTS:Must be 18 years or
older.Experience: One-year Restaurant experience required with
proven lead experience on all shifts.Must maintain current Health
Card according to state or local requirements.Education: Basic math
& reading skills.Must have the ability to read, speak, comprehend,
and write in English.Must have reliable transportation.Must pass
Criminal Background Check.Must be able to pass ServSafe
Certification Course and Exam.About Us:Diversified Restaurant
Group, LLC (DRG) is a restaurant business working to innovate and
grow with quick service and fast casual brands across the country.
What started as a 30-unit Taco Bell business in 2012 has since
grown into a 230+ unit, multi-brand operation. DRG currently
operates Taco Bell and Arbys restaurants across Northern
California, Nevada, and Kansas City; and has approximately 6,000
team members and continues to grow every day!Disclaimer: You are
applying to Diversified Restaurant Group, a franchisee of Taco Bell
and Arbys Corp. If hired, the franchisee will be your only
employer. Franchisees are independent business owners who set their
own wage and benefit programs that can vary among
franchisees.Brand: Taco BellAddress: 1405 Mission St. Santa Cruz,
CA - 95060Property Description: 30740-Mission St.-Santa Cruz,
CAProperty Number: 030740
Keywords: Taco Bell - Golden Gate Bell, Santa Cruz , Shift Lead, Other , Santa Cruz, California
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