BSOE Divisional Liaison
Company: University of California - Santa Cruz
Location: Santa Cruz
Posted on: November 23, 2020
BSOE Divisional Liaison
Delay Notice: Due to the current health crisis, candidate selection
or hiring steps may be delayed.
UC Santa Cruz is a public university like no other in California,
combining the intimacy of a small, liberal arts college with the
depth and rigor of a major research university.
Initial Review Date (IRD)
UC Santa Cruz staff jobs are posted until filled. Application
materials submitted by 11:59 pm on the IRD will be routed to the
hiring unit for consideration. NOTE: Materials submitted after the
IRD will be forwarded only at the request of the hiring unit.
Submit your materials before the IRD to ensure consideration by the
The Initial Review Date (IRD) for this job is: 12-02-2020
Dept Marketing Statement
Information Technology Services (ITS) is the campus innovation
nexus that supports and amplifies the value of research, teaching,
learning, and digital experiences at UC Santa Cruz. We are a group
of diverse, enthusiastic people who produce extraordinary results
that foster a campus climate where employees feel a sense of
Our guiding principles are integrity, client focus, teamwork,
knowledge, and fulfillment. We are looking for people who are
deeply curious, hard-working, ambitious, kind, and deeply committed
to inclusive excellence.
We aspire to operate in an Agile and Lean fashion. Our goal is to
continually improve our service quality, experience, and value to
our constituents. We care deeply about creating a diverse, high
performing organization through recruiting while developing highly
talented, well-rounded, staff. We invest in career paths and career
development, devoting a significant amount of resources to skill
and professional development for our staff.
ITS promotes two areas for skill growth:
1. Developing generalizing specialists by focusing on technical
depth and breadth
2. Growing service and product expertise
The Divisional Services portion of Academic Computing consists of
localized ITS staff embedded in the campus five academic divisions
and library who provide personalized, discipline-specific, IT
support for their constituents in service of the academic mission.
We leverage commonalities through cross-divisional technical
communities to develop and deliver right-sized/right-priced common
services as appropriate, aggregating what we learn to provide as
input to the larger ITS community. This position provides strategic
direction, technical leadership, human and resource management to
develop and deliver IT services to BSOE and its departments and
programs. Incumbent works as part of a collaborative leadership
team that delivers coordinated IT services to faculty across the
five academic divisions, libraries, and the silicon valley
The Divisional Liaison (DL) for the Baskin School of Engineering
(BSOE) is a leader for IT professionals who support BSOE at UC
Santa Cruz. The position works to understand the IT needs of BSOE
and to plan, coordinate, and manage the delivery of IT services to
meet those needs. Successful candidates will demonstrate both
breadth and depth in expertise aligned to the unit s portfolio.
The DL also plays a primary role in working to assure synergy
between the division and ITS by working cooperatively with local IT
staff in the academic divisions and other ITS units on shared
service delivery and in representing BSOE in campus-wide IT
initiatives, planning, standards and policy setting, and
A successful DL in the Academic Computing Portfolio will be tasked
with both providing and facilitating IT services. The DL should
have a working knowledge of all central ITS products and services
and act as a medium in ensuring all local constituents (typically
housed in a single academic division) are able to gracefully access
central services. In this way, the DL will act as a facilitator
ensuring that ITS is clearly understood and that the academic
division is well served. The DL will build strong relationships to
ease the resolution of any potential conflicts.
Through themselves and their assigned product teams, the DL will
provide local IT services to the academic division or potentially
larger communities. These services will be developed in direct
response to the needs of the clients through the DL s intimate
knowledge of and strong relationships with the clients. These
products and services should not be duplicative of other ITS
services unless the dean has determined that the central service is
not well suited to the needs of the division. These products and
services will have a lifecycle tied to evolving services in central
ITS and the needs of the clients. The DL will be required to
adeptly determine when adjustments are needed, when services should
be retired, when the client need has grown sufficiently to justify
evolving a product to be centrally provisioned, or when a new
product need emerges.
Trust and relationships with people in every facet of the
organization must be built and maintained. The primary talent of a
successful DL is the ability to build trust. As DL, the buck stops
with you . The DL may be the first point of contact, but is
definitely the final one. Any client need not met by others must be
answered in some way through the work of the Divisional Liaison.
More information can be found here:
Pay, Benefits, & Work Schedule
Salary Information: $100,000-$120,000/annually. Salary commensurate
with skills, qualifications and experience.
No. of Positions: 1
Benefits Level Eligibility: This position is eligible for Full
Percentage of Time: 100%
Average Hours Per Week: 40
Days of the Week: Mon-Fri
Shift Includes: Day
Employee Classification: This is a Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: None
May analyze the needs of functional departments and helps to
establish priorities for feasibility studies and systems design and
implementation to develop new and / or modify information
Support of at least one of the three computing environments
(Mac,Windows,Unix) with ability to manage those systems in an
environment that has large numbers of all three. Provide direct
support for storage, high performance computing, and/or key
Administers IT policies that directly affect subordinate employees.
Establishes and recommends changes to policies which affect the
Coordinates with functional departments involved in system
requirements, techniques, and controls.
Develops and monitors operational and budget processes, staff FTE,
finance, human resources and space planning.
Engage in Continual Service Improvement through shared service
delivery and product development within BSOE, within Academic
Computing, and in partnership with othe ITS units.
The DL should actively participate in ITS governance & service
teams related to products, services, or projects having a
significant effect on their respective division. The DL will be
relied upon by ITS to inform these processes from the perspective
of one or more academic divisions.
The DL will help the division realize operational efficiencies,
achieve instructional and research goals and keep a constant
compass focused on the Academic Mission. The PM may take on
divisional work or oversight of divisional work that is not
typically considered IT related if the PM and divisional leadership
determine that it is in the best interest of the division.
ITS Security Statement
Information Technology positions are
Keywords: University of California - Santa Cruz, Santa Cruz , BSOE Divisional Liaison, Other , Santa Cruz, California
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