Director, Application Engineering
Company: eGain Corporation
Location: Cupertino
Posted on: January 13, 2026
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Job Description:
eGain is the leader in AI knowledge management solutions for
enterprises. As organizations recognize the critical value of
trusted knowledge and content feeding AI systems, eGain provides
the single source of truth—explainable, reliable, and
maintainable—that serves as the repository for all enterprise
know-how including SOPs, policy documents, troubleshooting guides,
and product information. This foundation enables scalable and
effective AI automation of business operations, with customer
service as the primary point of ROI. Our solutions power leading
companies including JP Morgan, Liberty Mutual, Florida Blue, and
Bosch. The Opportunity Join us in reimagining knowledge management
as mission-critical infrastructure for the AI-powered enterprise.
We’re seeking talented, hungry, and bold leaders to shape the
future of how enterprises leverage AI and knowledge at scale.
Position Overview As Director of Application Engineering, you will
lead the development of customer-facing applications that bring
eGain’s AI knowledge management capabilities to life. You’ll
oversee the creation of intuitive, powerful interfaces and
applications that enable customer service agents, knowledge
managers, and business users to harness the full power of
enterprise knowledge and AI. Key Responsibilities • Lead the
engineering teams responsible for eGain’s core applications
including knowledge authoring, search and discovery, agent desktop,
and analytics • Drive the application architecture strategy,
ensuring modern, maintainable, and performant user experiences •
Build and inspire engineering teams that are passionate about
creating exceptional user experiences and solving real business
problems • Own the technical execution from concept through
delivery, ensuring applications meet the highest standards of
quality and usability • Collaborate closely with product
management, UX design, and customer success to deliver applications
that delight users and drive business value • Champion modern
application development practices including agile methodologies,
CI/CD, and automated testing • Foster innovation in AI-powered user
experiences, including conversational interfaces, intelligent
recommendations, and proactive insights • Ensure application
security, accessibility, and compliance with enterprise standards
What We’re Looking For • 10 years of software engineering
experience with 5 years leading application engineering teams •
Strong expertise in modern web application frameworks and
technologies (React, Angular, or similar) • Experience building
enterprise SaaS applications with complex workflows and rich user
interfaces • Deep understanding of application architecture
patterns, API design, and front-end/back-end integration • Proven
ability to balance user experience excellence with technical
excellence • Track record of delivering high-quality applications
on schedule in fast-paced environments • Strong product sensibility
and user empathy • Excellent collaboration skills and experience
working cross-functionally with product and design teams • Passion
for leveraging AI and machine learning to create intelligent
application experiences Why eGain • Build applications used by
thousands of customer service professionals at leading enterprises
• Shape how organizations interact with AI-powered knowledge
systems • Work at the intersection of AI, knowledge management, and
user experience • Lead talented teams solving meaningful problems •
Competitive compensation and benefits
Keywords: eGain Corporation, Santa Cruz , Director, Application Engineering, IT / Software / Systems , Cupertino, California
