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Computer Technician

Company: NIA
Location: Santa Cruz
Posted on: July 30, 2022

Job Description:


Summary




The computer technician reports to the Systems Administrator and is responsible for providing technical software, hardware and network problem resolution to all staff by performing question/problem diagnosis. We are seeking someone who can clearly communicate technical solutions in a user-friendly, professional manner. Function as Systems Administrator as needed; pass more complex end-user problems on to the Systems Administrator. This individual will also oversee and help the Systems Administrator manage Help Desk operations.




Primary Responsibilities
Establishes priority of IT tasks
Computer set-up, maintenance & minor repair
Unpack, connect and test new computers, printers, and other peripherals. Disconnect, move, reconnect, and test computers reassigned to new location. Install and test hardware and software upgrades
Perform routine maintenance schedule
Troubleshoot network connectivity & performance issues as needed
Diagnose computer problems to determine cause of malfunction
Documentation & Inventory
Track and record issues and project
Maintain and update hardware & software inventory. Register and maintain warranty records
Help Desk - focusing on the needs of internal support, track and resolve user problems Telecommunications
Other duties as assigned


Qualifications & Skills
At least 2+ years of hands-on experience working as help desk technician 2+ years of experience working in Windows based operating systems.
Proven track record of current computer hardware and hardware repair work. Understanding of Network concepts and theory
Knowledge of Terminal Server concepts and theory.
Job planning, prioritizing and scheduling techniques
Knowledge of various software packages, including word processing, spreadsheet, data base, and programming languages
Strong organizational skills and attention to detail
Ability to multi-task, prioritize and respond with a sense of urgency
Ability to document and evolve processes and procedures
Self-motivated and highly responsive to internal users
Ability to handle pressure effectively.
While performing the duties of this job, the employee is regularly required to stand, bend, reach, or sit for up to 3 hours at a time. The employee must occasionally lift and/or move up to 20-30 pounds
Exercise sound judgment within established guidelines
Establish and maintain effective working relationships with those contacted in the course of work.
Ability to communicate effectively at a non-technical level
Possess excellent customer service skills


Education
Bachelor's degree in computer science strongly preferred but not required.

Keywords: NIA, Santa Cruz , Computer Technician, IT / Software / Systems , Santa Cruz, California

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