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Customer Support Representative

Company: One Wheel Future Motion
Location: Santa Cruz
Posted on: May 13, 2022

Job Description:

Provide exceptional customer service in a fast paced and collaborative environment. We are looking for enthusiastic, friendly, upbeat, organized team players with great attitudes. Perks of joining include a casual dress code and excellent benefits, including generous vacation and a 401K. The ideal candidate will have excellent written and verbal communication skills, a very positive attitude and be comfortable helping the world understand and operate the next generation electric board sport. Responsibilties

  • Answer all incoming phone calls, emails and forum posts with a helpful, energetic and upbeat attitude
  • Provide assistance with troubleshooting owners' Onewheels
  • Process new orders and returns
  • Respond to general customer inquiries and resolve customer issues and complaints via phone and email in a timely manner
  • Outgoing phone calls to customers to make sure that they are happy with their purchase
  • Maintain excellent brand image in all communications.
  • Assist customers with shipping questions Qualifications
    • 4 years minimum Customer Service OR Sports Store Manager OR Guest Services Representative experience
    • Experience in Outdoors and Sports Industries are a plus
    • Computer proficiency with the ability to manage several computers screens --- Excellent verbal and written communication and phone etiquette
    • --- Positive, upbeat and creative personality
    • --- Great attention to detail and strong follow through
    • --- Ability to multi-task
    • --- Ability to take initiative
    • --- Familiarity with Google docs and Freshdesk is preferred. We create revolutionary electric transportation and recreation products; and we are creating a new wave of board sports that has gone global. We are a small, fast-moving startup company that values idealism, entrepreneurship and innovation and a combination of intensity, purpose and community.

Keywords: One Wheel Future Motion, Santa Cruz , Customer Support Representative, Hospitality & Tourism , Santa Cruz, California

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