Asset Protection Coordinator

Company: CVS Caremark
Location: Santa Cruz
Posted on: November 15, 2020

Job Description:

Job DescriptionSummary:The Asset Protection Coordinator (------APC------) is primarily responsible for preventing and deterring theft and limiting the loss of Company assets/products in the store(s) to which he or she is assigned, through provision of attentive customer service and the effective implementation of other loss prevention prrams and strategies. While the APC reports directly to a Store Manager (------SM------), he or she will also work closely with the Asset Protection and Analytics Department to understand and implement loss prevention prrams and strategies with the assigned store(s). The APC also gathers information and provides feedback about theft and loss within the store(s), and suggests changes to improve the effectiveness of the Company------s loss prevention prrams and strategies.This is not a covert/undercover position; the APC wears a CVS uniform to be immediately identifiable as a CVS colleague.Essential Functions:------ Provides attentive, friendly customer service. Greets all customers, provides answers to general customer questions, and assists with opening and securing locked shelves and showcases per customer requests.------ Moves throughout the store to monitor assigned store(s) for activity that causes the loss of CVS Pharmacy assets/products. Communicates with Store Management about observations and asks Store Management for guidance/assistance if theft is suspected. Does not apprehend suspected shoplifters.------ Contributes to the execution of Store Shrink Action Plan through execution and follow-up of internal, external, and operations components of the plan.------ Inspects high-risk categories and assets/products regularly to detect and deter theft activity.------ Ensures use of approved asset/product protection equipment and the security labeling prram.------ Conducts colleague and vendor bag checks per company guidelines.------ Prepares reports as requested by management, including reports of theft incidents, as well as other significant events and activities related to loss prevention. Document the completion of projects, tasks and incidents through daily and/or weekly reports, as requested by management.Required Qualifications Physical abilities to support the essentialfunctions of the role as listed above, such as able to stand and/or movethroughout the store for the majority of work time in order to provideexcellent customer service and conduct effective loss prevention monitoring.Able to stoop, knell or crouch, and able to reach or grasp objects, includingobjects on lower shelves. Able to perform duties requiring manual dexterity,including but not limited to: applying security tags, and using keys to openand close locks. Excellent observational skills and able torecall and describe detailed facts. Able to see and hear in order to performobservational duties, including but not limited to: reading small print onlabels, tags or containers. Able to engage and communicate well withcustomers and provide excellent customer service. Able to communicate effectively, both verballyand in writing. Able to prepare and submit reports to management as requested.Able to communicate effectively with both direct manager, the SM, and the AssetProtection team. Work a flexible schedule that will includenights and weekends. Able to drive or travel between stores duringthe work day if assigned to multiple stores. Preferred Qualifications Possess at least one (1) year experience in acustomer-facing role within CVS Pharmacy or in a similar retail workenvironment or customer service setting. EducationVerifiable High School diploma or GED is required.

Keywords: CVS Caremark, Santa Cruz , Asset Protection Coordinator, Hospitality & Tourism , Santa Cruz, California