Manager, Kaiser Liaisons and Consignment Closets
Company: AdaptHealth
Location: Campbell
Posted on: April 1, 2026
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Job Description:
Position Summary: The Manager of Kaiser Liaison and Consignment
Closets oversee a geography that includes a team of operations
liaisons and consignment closet functions across select Kaiser
Permanente sites. This position is responsible for team leadership,
closet setup/management, and direct oversight of training and
development initiatives for individual liaisons across multiple
Kaiser hospitals and clinics. Specifically, this role provides
leadership, guidance, and coordination of services to ensure the
timely distribution of all medical equipment, supplies, and
services delivered to patient bedside and homes, ensuring adherence
to strict delivery timeframes. Collaboration with leadership and
Kaiser staff to improve patient services is key. This role may also
serve as the site leader in the absences of on-site liaisons.
Essential Functions and Job Responsibilities: Organizational
Leadership Comply with all current government regulations and
professional standards respecting patient care Participate in
educational and professional programs and/or review professional
literature on an ongoing basis to maintain knowledge and competence
in current and developing techniques, professional standards, and
the HME products and services offered by AdaptHealth Oversees
timely and efficient execution of all liaison and closet operations
including delivery, inventory replenishment, and order expediting
as needed. Serves as the key point of contact for escalations made
by Kaiser staff or patients, ensuring immediate resolution of
issues. Responsible for root cause analysis and problem resolution
for all operations reviewing trends of customer service failures,
determines root cause, and implements appropriate communication /
measures for improvements Maintain rapport with ordering physicians
and referral sources. Inform the physicians and pertinent others of
changes in the patient’s status through visit reports and telephone
communication Conduct consistent communication with regional and
departmental leadership throughout organization to review delivery
resources to maintain the organizational goals and metrics for
patient care, safety, personnel, and maintenance Works with others
to ensure initial and ongoing training occurs regularly with return
demonstration and accountability as evidenced by achieving
operational and regulatory audit goals. Assume on-call
responsibilities during non-business hours in accordance with
company policy Assists with consignment closet design and
management to ensure consistency in par levels, product mix, and
dispensing processes Team Leadership & Development Leads, mentors,
and develops team of regional liaisons, developing them into
subject matter experts and key resources for hospital staff
Monitors performance metrics and accountability frameworks, using
role-based KPIs, operating standards and scorecards with
data-driven triggers to enable consistent execution, accountability
and continuous improvement. Fosters culture of continuous learning
and professional development within the training organization.
Conducts regular performance reviews and provides career
development guidance. Responsible for selection and hiring of
qualified staff, ensuring effective on-boarding, and providing
comprehensive training and regular feedback Accomplishes staff
results by communicating job expectations; planning, monitoring,
and appraising job results coaching, counseling, and disciplining
employees; developing, coordinating, and enforcing systems,
policies, procedures, and productivity standards Establishes annual
goals and objectives for the department based on the organization’s
strategic goals Responsible for achieving organizational
performance and retention goals, including timely completion of
performance evaluations Ongoing Liaison and Closet Development
Delivers ongoing in-person and virtual training sessions to boost
effectiveness and healthcare relationship management. Ownership of
the end-to-end Kaiser consignment operating model in assigned
geography– strategy, structure, and deployment. Ensure all
consignment closets are set up with consistent procedures, par
levels, and equipment types Stakeholder Engagement & Partnership
Collaborates with field operations leaders to align training
priorities with operational objectives. Partners with HR leadership
on talent development, succession planning, and performance
management initiatives General Responsibilities Maintain patient
confidentiality and function within the guidelines of HIPAA.
Completes assigned compliance training and other educational
programs as required. Maintains compliance with AdaptHealth’s
Compliance Program. Performs other related duties as assigned.
Competency, Skills and Abilities: Leadership Skills Strong ability
to co-manage in a multi-site environment Independent Thinker and
Decision Maker Strong analytical and problem-solving skills with
attention to detail Excellent verbal and written communication
Excellent customer service skills Proficient computer skills and
knowledge of Microsoft Office specifically Excel Ability to
prioritize and manage multiple projects Solid ability to learn new
technologies and possess the technical aptitude required to
understand flow of data through systems as well as system
interaction Requirements Education and Experience Requirements: An
associate degree from an accredited college required, bachelor’s
degree preferred Five (5) years’ experience in the HME leadership
is desired Relevant experience in health care, insurance customer
services, claims, billing is preferred Valid and unrestricted
driver’s license in the state of residence Physical Demands and
Work Environment: Work environment may be stressful at times, as
overall office activities and work levels fluctuate Must be able to
bend, stoop, stretch, stand, and sit for extended periods of time
Subject to long periods of sitting and exposure to computer screen
Ability to perform repetitive motions of wrists, hands, and/or
fingers due to extensive computer use Mental ability to lead others
and change processes in a fast-paced work environment Must be able
to lift 30 pounds as needed Excellent ability to communicate both
verbally and in writing May be exposed to angry or irate customers
or patients Must be able to travel up to 70% within assigned
region. Ability to effectively communicate both verbally and in
writing with internal and external customers, demonstrating
empathy, compassion, courtesy, and respect for privacy.
Keywords: AdaptHealth, Santa Cruz , Manager, Kaiser Liaisons and Consignment Closets, Healthcare , Campbell, California
