Client Care Representative - Veterinary Hospital

Company: Animal Hospital of Soquel
Location: Santa Cruz
Posted on: May 28, 2023

Job Description:

About Animal Hospital of Soquel -Animal Hospital of Soquel is a state-of-the-art, AAHA accredited, small animal veterinary practice, which also offers premium lodging and daycare services. We are staffed and equipped to handle emergencies, urgent medical care, surgery, preventative care, comprehensive diagnostics, and superior dental care. We foster a calm, healing environment for both animals and people at the hospital. We are proud to support local nonprofits and animal care organizations by offering medical care and services to animals in need. - -Client Service Representative -As a Client Service Representative, you will play an important role in the day-to-day operations with Companion Pet Partners. By adding value to an efficient organization dedicated to quality care and extraordinary service, you will perform a variety of clerical and customer service work in providing support to the hospital. We are looking for a friendly, team-oriented person, with excellent customer service skills! -Duties And Responsibilities

• Greet clients in a friendly, professional, and positive manner
• Answer phone system and direct calls accordingly
• Schedule and confirm appointments
• Check patients in* the hospital according to schedule and prepare patient files
• Scan or otherwise record medical records
• Keep lobby and reception areas organized and neat
• Obtain deposits and other payments from clients
• Process credit applications
• Must be able to lift and/or move up to 25 pounds
• Use email systemKnowledge and Skills
  • Excellent customer service
  • Multi-tasking
  • Verbal and written communication skills
  • Active listening
  • Good communication -
  • Organizational -
  • Data entry
  • Veterinary field terminology is a plus - -Education and Experience
    • At least 1 year in a customer service role
    • High School Diploma/GEDWhat we offerAnimal Hospital of Soquel offers competitive compensation as well as a benefits package which includes medical, dental, vision, PTO, and 401(k)Animal Hospital of Soquel is committed to a diverse and inclusive workplace. We are an equal opportunity employer and do not discriminate based on race, national origin, religion, gender, marital status, gender identity, sexual orientation, veteran status, disability, age, or other legally protected status.

Keywords: Animal Hospital of Soquel, Santa Cruz , Client Care Representative - Veterinary Hospital, Healthcare , Santa Cruz, California