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Veterinary Client Service Representative

Company: VCA Antech
Location: Santa Cruz
Posted on: April 9, 2021

Job Description:

Job Description: ESSENTIAL FUNCTIONS: --- Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms--- Scheduling and confirming appointments--- Placing outbound calls for follow-ups and reaching out to prospective clients--- Presenting and explaining fees, including processing payments--- Recommending, selecting, and obtaining products and services, including prescriptions--- Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)--- Managing medical records, charts, reports and correspondence QUALIFICATIONS: --- At least one year of proven past experience helping customers--- High School Diploma/GED or equivalent--- Excellent listening and communication skills--- Compassion for pets and people-as well as awareness and understanding of others' reactions--- Proven decision-making skills to choose the most appropriate course of action--- The ability to integrate new information into problem-solving--- Proficiency in Microsoft Office--- Willingness to work non-traditional hours, including nights, weekends and holidays--- The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste BENEFITS: We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation (for F/T employees only), 401(k), generous personal pet care discounts and more!

Keywords: VCA Antech, Santa Cruz , Veterinary Client Service Representative, Healthcare , Santa Cruz, California

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