SantaCruzRecruiter Since 2001
the smart solution for Santa Cruz jobs

Global Digital Experience Manager

Company: Cisco
Location: San Jose
Posted on: October 16, 2019

Job Description:

Global Digital Experience Manager - Location: San Jose, California, US - Additional Location(s) Remote - Area of Interest Marketing and Communications - Job Type Professional - Technology Interest *None - Job Id ******* What You'll Do You will be creating and driving the implementation of unique customer experiences at Cisco through the use of design thinking, research and customer listening. This role is responsible for scaling customer experience across Cisco's digital marketing and company organizations. Putting a customer listening and research engine in place. In conjunction with a highly customer-focused team, you will help drive a culture of customer insight, listening, and understanding across a comprehensive mix content, products, and communication styles that resonates across various audiences. - Develop the strategy and lead the ********* Design Experiences team that enables our design discipline to create powerful, customer-centric digital experiences tightly aligned to Cisco's brand identity and narrative - Create *********'s standard design system as the central framework to derive creative execution, design language, story flow and content models. - Co-create digital experiences with Brand and provide digital direction and guidance at the beginning of the briefing process. This will help ensure digital experiences pay off the key campaign and launch objectives. - Enable a highly flexible framework that can accommodate custom experiences where warranted based on predetermined criteria and governance - Create an environment that is built on data driven designs through usability testing, on domain survey data or in person interviews or lab testing. - Be customer obsessed ensuring that creative strategy & execution facilitates easier task completion that helps deliver elegant yet highly functional visual design that engages and ushers users to conversion. R & Rs: - Information Architecture: Defines user flows, site hierarchy, page types /components, navigation, site search, application/utility user experiences. Plans and executes user research. - Visual Design: Defines the style, color, imagery, typography, motion, and other visual elements to facilitate usability and brand identity. Provides final specifications to Brand, agency partners and development teams. - Work with IT/Publishing and Components team to deliver world class AEM components and templates to refine and enhance ********* - Align with the Hatch and our Agencies to up level our digital campaigns and landing pages - Manage our Pattern Library and site governance and components - Management of a team of highly skilled UX, design, and development professionals Who You'll Work With As part of the Digital Experiences team and the Digital Marketing team, you will work closely with our product, BU, Content, and marketing teams, as well as other partners across the company. This team is a focused, fast-paced, adaptable and always looking for fun and creative ideas. We use data and storytelling to communicate our company and organization vision and strategy to internal and external audiences. Who You Are You are a modern and creative thinker with a proven track record of driving successful research and customer insights function. You are familiar with AEM and large-scale design systems. You have a strong knowledge of the business, customer experience processes and developing messages and stories that drive change. You are innovative, collaborative and have an understanding of the technology industry and business strategy. You are passionate about simplifying complex ideas into consumable insights in a customer lens. You are driven by research, meeting with customers, understanding their pain points and look for ways to solve for their greatest challenges. - AEM experience a must. You must have experience with components and the processes around them - Large scale website experience especially around localization - Prior experience creating and curating design systems - You have 5-7+ years of experience in creating UX strategy and implementation at a large company - Breadth experience in various design projects. - Work experience managing agencies - Work experience working with IT and marketing teams - Good communication skills - Creativity & Passion - You have a BS degree and preferably MS degree - You possess strong experience with modern design thinking, customer insights and research methodologies - You are able to work in a fast-paced environment and meet deadlines - You have an innate ability to tell compelling stories through modern content formats using insights and data to drive change in service of the customer. - You are ambitious and able to manage and prioritize your work - You have unwavering empathy for users - You have experience as a team leader, leading cross-functional teams from concept to execution and measurement of results. - You are familiar with digital and web marketing capabilities to take advantage of customer feedback - You have enthusiasm for a team-oriented, fast-paced, and fun environment - You have experience in the enterprise software industry (preferred) We Are Cisco #WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference. Here's how we do it. We embrace digital, and help our customers implement change in their digital businesses. Some may think we're old (30 years strong!) and only about hardware, but we're also a software company. And a security company. A blockchain company. An AI/Machine Learning company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do - you can't put us in a box! But Digital Transformation is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.) Day to day, we focus on the give and take. We give our best, we give our egos a break and we give of ourselves (because giving back is built into our DNA.) We take accountability, we take bold steps, and we take difference to heart. Because without diversity of thought and a commitment to equality for all, there is no moving forward. So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis.

Keywords: Cisco, Santa Cruz , Global Digital Experience Manager, Executive , San Jose, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Product Manager Director
Description: About the Position: We are seeking Principle Engineer for our Contrail SDN team. The candidate should have strong background in networking software development and passion to work in complex product development (more...)
Company: Juniper
Location: Sunnyvale
Posted on: 11/15/2019

Nurse Director, Risk Management
Description: Nurse Director, Risk Management Description Industry: Healthcare / Health Services - Hospital Administration Job Category: Medical / Health - Nurse Leadership Reporting to the Chief of Nursing, the Risk (more...)
Company: WPA Staffing Solutions, LLC
Location: Turlock
Posted on: 11/15/2019

Manager, Income Tax Provision
Description: Empower every person and organization on the planet to achieve more. Thats what inspires us, drives our work and pushes us to challenge the status quo every day. At Microsoft, we also work to empower (more...)
Company: Microsoft Corporation
Location: Sunnyvale
Posted on: 11/15/2019


Sr Director, HRBP Corporate Strategy
Description: Title: Sr Director, HRBP Corporate Strategy Location: Sunnyvale, CA, US, 94089 Requisition ID: 31890 Are you data-driven We at NetApp believe in the transformative power of data - to expand customer (more...)
Company: NetApp Headquarters
Location: Sunnyvale
Posted on: 11/15/2019

Technical Program Manager
Description: Location: Sunnyvale, CA Salary: Negotiable Description: Our Fortune 50 client is currently seeking a Technical Program Manager Location: Sunnyvale, CADuration: 12 months - W2 only Please send qualified (more...)
Company: The Judge Group, Inc.
Location: Sunnyvale
Posted on: 11/15/2019

Project Manager
Description: SaaS Implementation Project Manager is responsible for the daily management, coordination and successful completion of implementation projects to meet time and cost objectives. Exhibiting a full range (more...)
Company: Trimble Inc.
Location: Sunnyvale
Posted on: 11/15/2019

Marketing Manager-Integrated Marketing Analytics - Sunnyvale
Description: Job SummarySummary: Leverage a variety of analytics and marketing performance sources, and champion the design, development and implementation of an end-to-end performance measurement process across Marketing. (more...)
Company: Net App, Inc.
Location: Sunnyvale
Posted on: 11/15/2019

Senior IT Program Manager, Infrastructure-Security-Architecture
Description: Employer Pharmacyclics, LLC Location Sunnyvale, CA, United States Posted Oct 18, 2019 Ref 2801 Discipline Information Technology, Applications/Technical Support, Network Administration, System Administration (more...)
Company: Pharmacyclics, LLC
Location: Sunnyvale
Posted on: 11/15/2019

Sr. Manager of Corporate Development and Strategy
Description: About the Position: We are looking for a Senior Physical Design Engineer to work on massive, high-performance networking chips in cutting-edge process technologies. Our next-gen silicon
Company: Juniper
Location: Sunnyvale
Posted on: 11/15/2019

Services Manager - Key Account (France)
Description: Service Manager UK Based South East The Service Manager SM will serve as the primary customer interface for all post sales technical issues for Enterprise and Service Provider customers. This position (more...)
Company: Juniper
Location: Sunnyvale
Posted on: 11/15/2019

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Cruz RSS job feeds