Slug Support Case Manager, Resource Center Specialist
Company: University of California Santa Cruz
Location: Santa Cruz
Posted on: September 20, 2023
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Job Description:
Slug Support Case Manager, Resource Center Specialist
Location: Santa Cruz
Job ID: 58961
JOB POSTING
NOTIFICATIONS
The University of California has implemented a Vaccination Policy
covering all employees. Employees, including new hires, are
required to comply with any applicable policies relating to the
University of California's COVID-19 vaccine program.
HOW TO APPLY
For full consideration, applicants should attach their resume and
cover letter when applying for a job opening. For guidance related
to the application process or if you are experiencing difficulties
when applying, please review the Applicant Resources on our Talent
Acquisition website.
How to ApplyTroubleshootingTips for Applicants
FAQ's
INITIAL REVIEW DATE (IRD)
Application materials submitted by 11:59 pm on the IRD will be
routed to the hiring unit for consideration. Materials submitted
after the IRD will ONLY be forwarded at the request of the hiring
unit. To ensure your application is routed for consideration,
submit your materials before 11:59 p.m. on the IRD. Talent
Acquisition cannot accept application materials outside of the jobs
portal, and is unable to update submitted applications on an
applicant's behalf, or forward communications to the hiring units.
For more information about the IRD and the applicant review
process, view this link.
The IRD for this job is: 10-11-2023
ABOUT UC SANTA CRUZ
UC Santa Cruz is a public university like no other in California,
combining the experience of a small, liberal arts college with the
depth and rigor of a major research university. It's known as an
unconventional place where innovation and experimentation is part
of the campus's DNA. That playful, bold spirit still thrives today,
all on a campus renowned as among the most beautiful in the
world.
DEPARTMENT OVERVIEW
The Division of Student Affairs and Success provides campus-wide
coordination and leadership for student affairs programs and
activities across departments, divisions, colleges, and
administrative units. The Student Affairs and Success Division
includes Career Success, EOP, STARS, Disability Resource Center,
Learning Support Services, the Resource Centers, Dean of Students,
Slug Support and Basic Needs, Student Development & Engagement,
Student Conduct, and Student Health, which all provide direct
services and resources to students.
The Dean of Students Office at UC Santa Cruz promotes personal
development and successful navigation of campus life thereby
strengthening the student experience. This is accomplished by
facilitating partnerships, developing student centered policies,
creating meaningful opportunities, and providing direct support to
cultivate a vibrant, healthy, and inclusive UCSC community. The
Dean of Students Office envisions a university where every student
has limitless opportunities and support to reach their highest
goals for themselves and society.
More information can be found at:
https://deanofstudents.ucsc.edu/slug-support/program/index.html
JOB SUMMARY
Under the general supervision of the Assistant Dean of Students for
Student Support Programs, the Slug Support Case Manager, Resource
Center Specialist serves as the nexus of information and
integration for the campus's response to students experiencing
varying degrees of need and/or distress. The incumbent is readily
accessible to students, staff, faculty, parents and family members
who are concerned about a distressed student. The Slug Support Case
Manager, Resource Center Specialist works closely with key offices
to identify and intervene as early as possible with students who
may be experiencing basic need insecurities, distress, or other
challenges where they would benefit from advocacy and support
services.
This role will serve as a liaison between Slug Support and the UCSC
Resource Centers, which are comprised of the following six centers:
The African American Resource and Cultural Center, the American
Indian Resource Center, the Asian American/Pacific Islander
Resource Center, the Chicanx Latinx Resource Center, the, Lionel
Cantu Queer Center, and the Womxn's Center. The Resource Centers
offer counter-spaces for students who are queer, trans, nonbinary,
womxn, and people of color, and impact institutional policies and
campus climate. The Resource Centers engage the broader campus on
issues and challenges facing our communities, and provide programs,
physical spaces, and services to foster student's academic,
personal, and professional growth, through community-based
leadership development.
Duties include providing information and training for the Resource
Center staff and community including consulting about students who
may need support as well as providing general information about
Slug Support during Orientation and other key events, working
directly with students referred by the Resource Centers to help
resolve complex situations and advocate on their behalf, fielding
calls, emails and referrals regarding, coordinating responses and
services for individual students, undertaking research on national
best practices, and participating on various "students of concern"
committees. The Slug Support Case Manager, Resource Center
Specialist will also support the activities, programs and services
associated with the functions of the Dean of Students office.
APPOINTMENT INFORMATION
Budgeted Salary: $71,000-$74,609 / Annually. Salary commensurate
with skills, qualifications and experience.
Under California law, the University of California, Santa Cruz is
required to post a reasonable estimate of the compensation for this
role. The salary shown above is the budgeted amount the University
reasonably expects to pay and the salary extended should not exceed
this posted amount.
Benefits Level Eligibility: Full benefits
Schedule Information:
Full-time, Fixed
Percentage of Time: 100%, 40 Hours per Week
Days of the Week: Mon-Fri
Shift Includes: Day
Employee Classification: Career appointment
Job End Date: None
Work Location: UC Santa Cruz Main Campus
Union Representation: Non-Represented
Job Code Classification: 004564 (STDT LIFE DEV SPEC 3)
Travel: Never or Rarely
JOB DUTIES
70% - Student Advocacy and Coordination of Responses to Students
with Unmet Needs or in Distress
Provides direct student support in meeting with students to assess
and provide assistance regarding distressing and sensitive
situations they may be navigating.
Manages students of concern cases that require gathering
information developing recommendations for response, taking the
initiative to mobilize appropriate responses and/or services, and
provides information to the student, student's family (as
appropriate) and conveys information to other units including
Counseling and Psychological Services, Academic
Advisers, Faculty, Residential Services, Resource Centers, Campus
Police, and other campus entities, ensuring that appropriate
resources are available and post-intervention strategies are
mobilized on behalf of the student and the campus community.
Provides administrative interface, coordinating with various campus
partners to ensure coherent integration of campus and community
resources for individual students who face challenges with
academic, health, conduct, substance abuse, financial and social
issues.
15% - Distressed Student Consultation
In consultation and collaboration with units across the University,
serves as a point of contact for members of the campus community,
as well as parents and families who are concerned about a
student.
Consults about a student, provides resources and connects students
to offices across campus such as Counseling and Psychological
Services, Academic Advising, Residential Life, among others,
develops action plans, and follows up with students, staff and
faculty as appropriate.
Engages as an active member of the UC System Wide Case Management
Team.
Responds to inquiries about distressed students from faculty,
staff, students and parents/family members.
Provides information and resources to appropriate campus services;
may activate the Slug Support team for high level and high-risk
incidents.
Provides information and training for the Resource Center staff and
community, including consulting about students who may need support
as well as providing general information about Slug Support during
Orientation and other key events.
Works directly with students referred by the Resource Centers to
help resolve complex situations and advocate on their behalf.
15% - Education and Outreach
Works with the Resource Centers to develop and implement education
and outreach campaigns for students, with particular attention to
educating students about Slug Support and creating pathways for
early intervention to students in need who identify with the
Resource Centers.
Works collaboratively with Resource Center leadership and other
campus units and departments on the provision of campus-wide
training and programs as well as publications regarding responding
to students in distress and with unmet basic needs.
Develops and delivers specialized curriculum and training programs
as requested by the Resource Centers regarding responding to
students in distress, and educational workshops about Dean of
Students services and programs.
Provides regular drop-in hours for students at the Resource Centers
(RC), attends orientations and events, and attends meetings with RC
leadership regarding student case collaboration.
Engages in continued learning and training that inform the
incumbent's work with the communities that the resource centers
serve and the challenges they face on and off campus.
REQUIRED QUALIFICATIONS
Bachelor's degree in related area and / or equivalent experience /
training.
Demonstrated experience in crisis management, crisis intervention,
and case management with college students and emerging adults.
Broad knowledge of health care, mental health care, crisis
management, and services. Experience in prevention,
psycho-educational and educational outreach and programming for
students, faculty, staff, and parents/family members.
Demonstrated ability to initiate and coordinate campus and
community services for students including connecting students to
comprehensive programs on campus to help them succeed as well as
advocate on their behalf in extenuating circumstances, and assist
them in understanding and accessing resources available to
them.
Demonstrated ability to interact effectively, productively, and
sensitively with students, faculty, staff, and parents/family
members per the standards and practices related to the Family
Educational Rights Privacy Act (FERPA) and the relevant policies
and best practices.
Demonstrated ability to work effectively and collaboratively within
a multidisciplinary organizational setting including on-campus
residential facilities, faculty, campus administration, campus
health providers, off campus health care provider, law enforcement,
and the courts.
Demonstrated ability to uphold the UCSC nondiscrimination policy by
actively promoting inclusion in diverse communities diverse by
race, color, national origin, religion, sex, gender, gender
identity, gender expression, pregnancy, physical or mental
disability, medical condition (cancer related or genetic
characteristics), genetic information, ancestry, marital status,
age, sexual orientation, citizenship, or service in the uniformed
services. Commitment to cultivate a healthy campus climate in which
all students, staff and faculty are treated respectfully and are
able to thrive and succeed. Collaborates with campus partners to
promote a campus climate that values diversity, equity and
inclusion, and identifies proactive actions to address bias and
harassment.
Demonstrated ability to develop training curriculum and deliver
training and presentations to a wide variety of audiences such as
faculty, deans, department chairs, students, and staff.
Demonstrated ability to review, understand, and effectively apply
complex policies and laws.
Outstanding oral, written, and digital communication skills.
Excellent interpersonal, cultural competence, and conflict
resolution skills.
Demonstrated commitment to and experience working with members of
African, Black & Caribbean; Asian, Asian American & Pacific
Islander; Chicanx/Latinx; Native/Indigenous; South
West Asian & North African; Disabled/Neuro Diverse; Trans &
Non-Binary; Queer; Undocumented and other historically marginalized
or underrepresented communities. Successful candidates will
demonstrate measurable experience employing practices/praxis
grounded in intersectional approaches and understandings of
identity, and will possess knowledge of and insight about different
religious traditions that intersect with many of the identities and
communities listed above.
Ability to follow, implement, and encourage others to follow the
UCSC Principles of Community, University Policies, and State and
Federal Laws.
Ability to advocate on behalf of students and encourage students
towards achieving individual goals, following through on
recommendations, and learning self-advocacy skills.
PREFERRED QUALIFICATIONS
Master's degree in Social Work, Counseling, Public Health, or
related field.
Direct experience working on college campuses with college students
in a health or mental health setting.
SPECIAL CONDITIONS OF EMPLOYMENT
Selected candidate will be required to pass a pre-employment
criminal history background check.
Ability to work long periods of time at a computer with or without
accommodation.
Will be required to work a hybrid work schedule, days of the week
and number of days to be determined, and be able to fulfill
requirements of the UCSC telecommuting agreement.
Clery Act : This position has been identified as a Campus Security
Authority (CSA); required to report crimes, incidents, and
disciplinary referral statistics as required by the Jeanne Clery
Disclosure of Campus Security Policy and Campus Crime Statistics
Act (20 USC -- 1092(f)).
Ability to maintain appearance and conduct suitable for working in
a professional setting.
Per the Child Abuse and Neglect Reporting Act (CANRA), this
position has been identified as a Mandated Reporter. The selected
candidate will be required to report known or suspected child abuse
or neglect as defined by CANRA and will be required to sign a
Statement Acknowledging Requirement to Report Child Abuse prior to
commencing employment. CANRA Penal Codes, and related definitions,
requirements, and responsibilities may be obtained here.
SAFETY STATEMENT
All UCSC employees must understand and follow job safety
procedures, attend required health and safety training, proactively
promote safety at work, and promptly report actual and potential
accidents and injuries.
EEO/AA
The University of California is an Equal Employment
Opportunity/Affirmative Action Employer. All qualified applicants
will receive consideration for employment without regard to race,
color, religion, sex, sexual orientation, gender identity, national
origin, disability, age, or protected veteran status. UC Santa Cruz
is committed to excellence through diversity and strives to
establish a climate that welcomes, celebrates, and promotes respect
for the contributions of all students and employees.
APPLICANTS ARE REQUIRED TO USE THE UCSC ON-LINE PROCESS
View full job description and access on-line application:
https://careerspub.universityofcalifornia.edu/psp/ucsc/EMPLOYEE/HRMS/c/HRS_HRAM.HRS_APP_SCHJOB.GBL?Page=HRS_APP_JBPST&Action=U&FOCUS=Applicant&SiteId=11&JobOpeningId=58961&PostingSeq=1
To ensure review of application materials by the hiring unit, they
must be submitted on or before the initial review date (IRD) via
the Staff Employment Opportunities web site; https://jobs.ucsc.edu.
A computer is available at the UC Santa Cruz Staff Human Resources
Office located at Scotts Valley Center. The Scotts Valley Center is
located at 100 Enterprise Way, Suite E100, Scotts Valley, CA 95066.
To learn more or to request disability accommodations, call
831-459-2009. Hearing impaired are encouraged to use the California
Relay Service at 800-735-2922. UC Santa Cruz is an Equal
Opportunity Employer.
The University of California is an Equal Opportunity/Affirmative
Action Employer. All qualified applicants will receive
consideration for employment without regard to race, color,
religion, sex, sexual orientation, gender identity, national
origin, disability, age, or protected veteran status. UC Santa Cruz
is committed to excellence through diversity and strives to
establish a climate that welcomes, celebrates, and promotes respect
for the contributions of all students and employees.
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Keywords: University of California Santa Cruz, Santa Cruz , Slug Support Case Manager, Resource Center Specialist, Executive , Santa Cruz, California
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