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Customer Success Manager - Remote

Company: NextPath Career Partners
Location: Santa Cruz
Posted on: January 5, 2022

Job Description:

NextPath Career Partners is currently seeking a Customer Success Manager to join our client's team. This is a fully remote, direct hire position.

Responsibilities

  • Build customer loyalty.
  • Retention is key
  • Renewals are vital.
  • Drive change management and adoption activities with key business and IT decision makers.
  • Manage and report the status, risk factors, and overall account health of every customer you're responsible for.
  • Identify and generate upsell opportunities and encourage customers to upgrade when the time is right.
  • Be an ambassador of company's vision and develop strategies for aligning company vision with customers' vision.
  • Map your customers' business processes and identify areas where technology can streamline and improve those processes.
  • Keep detailed records of customer interactions and actions taken
  • Onboard new customers and provide training on how to use technology.
  • Act as a customer advocate.
    Requirements
    • 3-5 years proven experience as a change management consultant or O365 adoption consultant, ideally in the collaboration and communication space
    • BSc/BA or MSc in Communications, Management, or similar field (preferable)
    • Excellent verbal and written communication skills in English
    • Strong presentation skills and credibility with all levels, including C-level executives
    • Excellent interpersonal skills, with the confidence to be an honest advocate, but willing to push back when needed
    • Knowledge of the Microsoft technology stack (Viva, Teams, SharePoint and Office 365 in general)
    • Awareness of the industry's latest technology trends and applications.
    • Technical aptitude and an ability to learn software programs
      Nextpath Career Partners

      NextPath is a candidate centric recruiting firm focused on your career goals to help you find your next path! Our team of professional recruiters have over 80 years of combined experience to help you navigate a job change. Our clients span local and national with roles in sales, creative, marketing, and staffing on a direct, contract-to-perm, and contract (project) basis.

      If the position above doesn't appear to fit we do have a host of clients with roles that could be a match and not every position will be posted. Feel free to reach out to find a better match by emailing your resume to apply@nextpathcp.com for a recruiter to engage.

      We are an Equal Opportunity Employer

      View all open jobs: http://www.nextpathcp.com

Keywords: NextPath Career Partners, Santa Cruz , Customer Success Manager - Remote, Executive , Santa Cruz, California

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