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Store Service Manager

Company: New Leaf
Location: Santa Cruz
Posted on: January 3, 2022

Job Description:

Job Title: Store Service Manager
Department: Operations
Job Region: California Coastal
Reports-To: Store Manager -
Exemption Status (typically): Non-Exempt
Requirements: As a retail grocer, we operate 7 days/week and 365 days/year. Our in-store positions are likely to include evening and weekend shifts per the needs of the business. Valid Food Handler's card required and Alcohol Server Permit preferred. About us: For more than 30 years, New Leaf Community Markets has been making important choices that nourish and sustain our Central Coast communities. We opened our doors as a small cooperative in 1985 on the Westside of Santa Cruz. Now, we're a community-hub grocery store, that remains true to our progressive roots and good for the community ethos. - About the role: Partners with store leadership to supervise general store operations and staff, including customer service, department conditions, food safety and work safety. Functions as Manager on Duty (MOD) in absence of store leadership team. Provides exceptional customer service and contributes to a positive and collaborative team environment. This is a management position. You are responsible for providing leadership in line with company values and promoting a positive and progressive work environment in alignment with our company mission, vision values and policies. - General Requirements: -

  • Engages the customer in a friendly manner, shares product information and assists in locating product throughout the store. Seeks opportunities to exceed customer expectations and enhance the customer experience.
  • Demonstrates ability to manage own time and models a flexible work style. Shifts tasks as priorities and circumstances change based on needs and conditions of department.
  • Represents company values. Works cooperatively and positively with fellow team members, customers and vendors spiriting a respectful workplace where everyone is welcome. -
  • Gives and receives feedback in a constructive manner demonstrating company Speak Up culture. -
  • Conserves company resources. Works in a manner consistent with company mission, vision and values and sustainability program.
  • Adheres to work and food safety policies set forth by the company and all local, state and federal regulatory agencies. Contributes to store cleanliness, maintains equipment. Informs store/department management of any problems. -
  • Observes all company rules and policies. Understands and complies with specific department or location guidelines, tasks and responsibilities. Position Responsibilities: -
    • Person in charge of the store when assigned (MOD); supervises store staff and store operations and responsible for overall activities and safety of all staff and customers in the store. -
    • Assists department managers and store leadership in managing and providing oversight to overall store operations. Assesses, prioritizes and delegates tasks and production. Prepares store for opening and closing.
    • Provides coverage and support across the store as assigned and across all departments.
    • In locations with Online Shopping program, may receive, shop, process, prepare and run online customer orders out for pick-up via our specific online shopping software.
    • Ensures consistency of store conditions. Partners with management to ensure all areas of store are stocked, rotated, faced and adhere to merchandising standards and category schematics.
    • Conducts regular store walks to ensure consistent store conditions, including appearance, cleanliness, product availability, and staffing and service levels. -
    • Monitors, identifies and takes action on facility maintenance issues throughout the interior and exterior of the store. Works in partnership department manager and Support Office Facilities team. -
    • Supports store leadership team in ensuring staff members follow policies and procedures.
    • Handles safety and security issues as they occur in the store, utilizing judgment and company guidelines. -
    • May support training store staff on store security procedures. Partners with functional area leaders from Support Office as needed to ensure adherence to current local, state, federal laws and company policies. -
    • Responds to staff and customer injuries, accidents and emergencies per company policy, including incident documentation and insurance notification in partnership with HR and Work Safety team.
    • Addresses customer incidents relating to food safety and product quality, per company policy. Monitors and manages product recall process as needed.
    • Assists in receiving of product to store. Receives and unloads merchandise; checks quality, count and condition. Maintains professional vendor relationships.
    • May provide operational support to location committees including but not limited to Green Team, Work Safety and others. May act as committee chairperson if needed. -
    • Plans for weekly ads, events and holidays using tools and reports. Works with store management to understand and respond to current store trends.
    • Maintains the organization, rotation and cleanliness of store front and back stock areas. Stocks and rotates products with attention to product quality and expiration dates.
    • Tools and Equipment Used (not all inclusive): This position may be required to use the following tools and equipment: baler, hand truck, POS, industrial kitchen equipment (i.e. blast chiller, grill, knives/blades, oven, grills, scales, etc.), basic housekeeping / janitorial and standard office equipment. -
    • This position works at a Medium level. Required frequently and up to continuously to be on feet with a mix of standing and walking throughout shift. Sitting seldom required. Up to occasionally, dependent on location, required to climb stairs, step stool and /or ladders.
    • Continuously required to: use arms, hands and wrists; grasping/squeezing
    • Frequently required to: lift and carry 1-20 pounds; lift 21-50 pounds; bend/stoop; twist; reach at/above shoulder; reach below shoulder
    • Occasionally required to: carry 21-50 pounds; push and/or pull 1-80 pounds; crouch/squat; kneel
    • Performs other tasks and duties as assigned. This job description is not meant to be an all-inclusive list of duties, responsibilities and requirements, but constitutes a general definition of the position's scope and function within our company. New Seasons Market / New Leaf Community Markers reserves the right to amend and change duties, responsibilities, and requirements to meet changing industry or business needs as necessary. What you Bring as a Candidate: -
      • Previous customer service, food service, retail or grocery experience required. -
      • Knowledge of retail Operations programs and experience required.
      • Previous supervisory experience highly preferred. -
      • Mid-level proficiency with MS Office. Working knowledge with POS, inventory or other retail specific software required. - Physical and Environmental Work Space: Work occurs in a grocery store environment which includes surfaces that can be wet and slippery, moderate noise level, and temperature extremes in controlled environments in the cooler and freezer, and depending on location, working outside in all temperatures. There may be exposure to certain allergens and / or chemicals. In accordance with the Americans with Disabilities Act, the ADA Amendments Act of 2008, and other applicable state or local law, we will make reasonable accommodations to qualified applicants and employees with disabilities. -

Keywords: New Leaf, Santa Cruz , Store Service Manager, Executive , Santa Cruz, California

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