SantaCruzRecruiter Since 2001
the smart solution for Santa Cruz jobs

Employee Benefits Customer Service Manager

Company: CalNonprofits Insurance Services
Location: Santa Cruz
Posted on: March 16, 2020

Job Description:

Enthusiastic. Hardworking. Caring. Engaging. Knowledgeable. Successful. These are just some of the characteristics which describe our team members at CalNonprofits Insurance Services.
We are searching for our next Employee Benefits Customer Service Manager. This is a key position that reports to the Director of Employee Benefits.
This person is responsible for management of the Employee Benefits Customer Service Team and Assistants. They will promotes an environment of strong and progressive customer service standards to meet customer satisfaction and retention goals. Primary Responsibilities

  • Supervise the work of customer service staff to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.
  • Provide employees with guidance in handling difficult or complex problems or in resolving escalated complaints or disputes.
  • Resolve customer complaints and answer customers' questions regarding policies, procedures, and claims issues; writing effective appeals letters when necessary.
  • Maintain thorough knowledge of subjects necessary to provide expert customer service and guidance to team (e.g. COBRA, Section 125, HSA, HRA, Affordable Care Act, etc.).
  • Explains the plan advantages and disadvantages and can compare plan benefits.
  • Implement corporate or departmental policies, procedures, and service standards in conjunction with management.
  • Develop and coordinate renewal and compliance procedures for team.
  • Oversight of administrative systems and databases used by teams, including but not limited to forms tracking, online benefits administration, functions within carrier portals, etc.
  • Research, compile, and prepare reports, manuals, correspondence, or other information required by management.
  • Design, implement, or evaluate staff training and development programs, customer service initiatives, or performance measurement criteria.
  • Train or instruct employees in job duties or company policies or arrange for training to be provided.
  • Evaluate employees' job performance and conformance to regulations and recommend appropriate personnel action.
  • Discuss job performance problems with employees to identify causes and issues and to work on resolving problems.
  • Recruit, interview, and select employees.
  • Prepare and issue work schedules, deadlines, and duty assignments for office or administrative staff.
  • Participate in the work of subordinates to facilitate productivity or to overcome difficult aspects of work.
  • Develop or update procedures, policies, or standards.
  • Maintain strong, professional working relationship with insurance carriers and MGAs.
  • Conduct and accompany/assist staff with on-site presentations/renewal meetings as needed.
    Knowledge/Skills requirements:
    • Complex Problem Solving and Troubleshooting skills
    • Exceptional Customer Service and Customer Focus
    • Personnel, Human Resources, Education and Training
    • Strong technology aptitude and computer skills
    • Strategic and Critical Thinking abilities
    • Able to juggle many projects and competing deadlines
      Education and Experience:
      • 5+ years of employee benefits insurance
      • 2+ years supervising the operations and support staff of a departmental unit
      • Bachelor's Degree in Business Administration, other appropriate field or equivalent experience
      • Proficiency in MS Excel, Word and Outlook
      • Superior customer service skills
      • Excellent verbal and written communication
      • California Life & Health Insurance License Required
      • Valid California Driver's License with satisfactory insurance and driving record required
        Additional consideration given for experience in working or volunteers in the nonprofit sector or insuring nonprofits.
        BENEFITS: We know our employees are our number one asset and we show it! We offer a 7-hour workday and great benefits including: medical, dental, vision, life, chiropractic, acupuncture, 401k plan, paid holidays, PTO and MORE.
        BACKGROUND CHECKS: Criminal / Credit and Previous Employment reference checks will be completed.
        Are you ready to join our team? To apply - please follow this link to take our skills tests and assessments (approximately 60 minutes) and upload your resume and cover letter:
        EOE

Keywords: CalNonprofits Insurance Services, Santa Cruz , Employee Benefits Customer Service Manager, Executive , Santa Cruz, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Executive Jobs


Digital Marketing Manager
Description: Reading View. Press Alt Shift A for accessibility help.Our clients are looking for Digital Marketing Managers who can collaborate with agencies or internal creative and account teams to produce seamless (more...)
Company: Creative Circle
Location: Walnut Creek
Posted on: 04/10/2020

Director, Marketing Operations
Description: The Director, Marketing Operations is a critical new role in Quotient Technology's marketing organization, and will be responsible for powering the engine that underpins all areas of marketing - B2B, (more...)
Company: Quotient Technology Inc.
Location: Mountain View
Posted on: 04/10/2020

Director, North America Brand Counsel
Description: Be a hero for our rare disease patients Ultragenyx is a commercial-stage biopharmaceutical company committed to developing novel therapies for the treatment of rare and ultra-rare genetic diseases. The (more...)
Company: Ultragenyx Pharmaceutical Inc.
Location: Novato
Posted on: 04/10/2020


Sr. Manager/Associate Director, Regulatory Outcomes Research
Description: BioMarin is the world leader in delivering therapeutics that provide meaningful advances to patients who live with serious and life-threatening rare genetic diseases. We target diseases that lack effective (more...)
Company: BioMarin Pharmaceutical
Location: San Rafael
Posted on: 04/10/2020

Business Development Manager
Description: Are you looking for a change in direction for your career Have you spent years in technology and are looking to do something different while leveraging your background and expertise Are you a great (more...)
Company: Q Analysts LLC
Location: Mountain View
Posted on: 04/10/2020

Expert Electric Performance Management Analyst - Flexible Location
Description: Job DescriptionRequisition ID 48366 Job Category : Business Operations / Strategy Job Level : Individual Contributor Business Unit: Electric Operations Job Location : San Ramon Department Overview The (more...)
Company: PG&E Corporation
Location: San Ramon
Posted on: 04/10/2020

Director - Sales & Merchandising - Modesto/Stockton
Description: About the Role: br br The Director of Sales Merchandising is responsible for the coaching and developing of Operators of all Grocery Outlet stores within an assigned region. You are responsible for (more...)
Company: Grocery Outlet
Location: Manteca
Posted on: 04/10/2020

Accounting Manager in Walnut Creek, California - Careers at Amerit Fleet Solutions
Description: Position Summary br br Amerit Fleet Solutions is seeking an experienced Accounting Manager to join our growing team in Walnut Creek br br The Accounting Manager will manage a set of accounting (more...)
Company: Amerit Fleet Solutions
Location: Walnut Creek
Posted on: 04/10/2020

Director of Annual Giving
Description: Director of Annual Giving, San Rafael li General Information ul li Job Title:Director of Annual Giving li Location: ul li 350 Los Ranchitos Road li San Rafael, CA, 94903 li United States (more...)
Company: Guide Dogs for the Blind
Location: San Rafael
Posted on: 04/10/2020

Assistant Facilities Manager
Description: Thank you for your interest in CBRE. This position is being published in an effort to build our candidate pipeline for our upcoming opportunities. If an opportunity opens that matches your qualifications, (more...)
Company: CBRE
Location: Walnut Creek
Posted on: 04/10/2020

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Santa Cruz RSS job feeds