Solutions Engineer

Company: Beacon Talent
Location: Redwood City
Posted on: May 3, 2025

Job Description:

Location: Onsite in the Peninsula (Bay Area)Compensation: Competitive cash + early-stage equityIndustry: B2B SaaS / Generative AI / Supply ChainStage: SeedAbout the ClientOur client is a pioneering AI technology company focused on transforming the supply chain industry through next-generation agentic AI solutions. Their platform empowers logistics and manufacturing leaders to automate decision-making, optimize operations, and unlock new efficiencies across global networks. Built by a team of engineers, scientists, and supply chain experts, the company is pushing the boundaries of how intelligent agents can drive real-world impact.About the RoleWe are seeking a technically skilled Solutions Engineer to lead customer implementation projects and ensure seamless integration of AI-driven systems into client workflows. This role combines technical implementation, project management, QA, and support triage, offering the opportunity to work hands-on with advanced AI technology in a fast-moving, product-driven environment.Responsibilities

• Own end-to-end customer implementations, managing project plans, integration workflows, and go-live activities.
• Configure system integrations and ensure that agentic AI solutions are tailored to client-specific needs.
• Proactively identify adoption risks and develop mitigation strategies to drive successful deployments.
• Partner cross-functionally with engineering, product, and customer success teams to align technical execution with product development priorities.
• Provide technical onboarding and training to customer teams, ensuring high confidence and adoption rates.
• Serve as a first line of technical triage for support issues, escalating and documenting bugs when necessary.
• Lead quality assurance testing for new feature releases and prepare detailed release documentation and customer-facing best practices.Requirements
  • 7+ years of experience in software implementation, system integration, technical support, or related fields.
  • Strong project management capabilities, with proven ability to manage multiple customer engagements in parallel.
  • Deep technical acumen, including experience with APIs, SaaS platforms, and troubleshooting complex systems.
  • Excellent problem-solving skills with a structured approach to diagnosing and resolving issues.
  • Clear, effective communication across technical and non-technical stakeholders.
  • Background in supply chain, logistics, or AI-driven solutions is a strong plus.Benefits & Why Join
    • Join a mission-driven company at the forefront of applying agentic AI to real-world industry challenges.
    • Work in a highly technical, engineering-led environment with direct access to cutting-edge technology.
    • Competitive salary ($100K-$140K) plus meaningful equity (0.10%-0.4%).
    • Hybrid work setup based in Palo Alto, CA (In-office Monday, Tuesday, Thursday, Friday; Remote Wednesdays).
    • Comprehensive benefits, professional development opportunities, and a chance to meaningfully impact the future of supply chain innovation.
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Keywords: Beacon Talent, Santa Cruz , Solutions Engineer, Engineering , Redwood City, California