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Regional Director, FM Engineering Operations

Company: CBRE
Location: Santa Cruz
Posted on: September 15, 2023

Job Description:

Regional Director, FM Engineering Operations Job ID 132535 Posted 10-Aug-2023 Service line GWS Segment Role type Full-time Areas of Interest Engineering/Maintenance, Facilities Management Location(s) Mountain View - California - United States of America, Oakland - California - United States of America, Palo Alto - California - United States of America, San Francisco - California - United States of America, San Jose - California - United States of America, Santa Cruz - California - United States of America, Sunnyvale - California - United States of America **About the role** The purpose of the role is to manage a large critical system portfolio for a client account and provide senior technical and operational support to the account staff and client for the development of policies and procedures pertaining to all types of buildings managed by CBRE, including the development and leadership for a multi-layered technical organization. This includes managing the performance of mechanical and maintenance staff/systems and maintaining continuity throughout to provide overall quality control for all properties. Additionally, this role will be responsible for the development and delivery of a regional engineering strategy to support the client's business, ensuring maximum uptime and system continuity. FM Delivery is for approximately 50 sites totaling approximately 6M sf across the San Francisco Bay Area. These include diverse property types spanning office, retail, laboratories, utility plants, and controlled regulatory spaces. **What you'll do** + Supervision and oversight of approximately 200 Engineers and Technicians across the region. + Directly responsible for Governance of Engineering Operations and Statutory compliance associated with critical systems. + Acts as Trusted Advisor and technical expert to the client team at all senior levels including both Real Estate Leadership and end user stakeholders. + Provides oversight and strategic management of the Global Smart Portfolio efforts and FM Technical Integrations to deliver data driven operations. + Partner with global leadership to develop and drive engineering strategy and initiatives to meet targets and objectives established by the client. + Support the identification and implementation of innovations and initiatives which evolve business practices for the client. + Support the identification and implementation of initiatives which support annual budget savings. + Oversee the management of the Bay Area FM OPEX budget for global engineering operations. + Responsible for supporting new business development, including identification of opportunities, client solicitation, proposal development, and presentation. Anticipates and responds to clients needs. + Supervises the planning, budgeting and control of operating and capital expenditures. + Supervises the preparation of annual budgets, forecasts, management plans, monthly performance reports, and variance reports. + Ensures the delivery of accuracy, timely, and complete reports. + Performs regular inspections of properties. + Recommends and directs alterations, maintenance and reconditioning of properties as necessary. + Ensures delivery of contractual commitments including uptime, reporting, service delivery, KPI compliance. + Direct responsibility for regional engineering governance. + Ensures H&S compliance with scope of remit. + Provides development of account engineering strategy in alignment with the contract, continuous improvement and reflection of client needs. + Supports technical investigations, compiles and presents reports and recommendations when required. + Ensures consistency of delivery through standardization of engineering processes, training and awareness. + Engages with peer group across CBRE to develop a strong network to identify improvements for the account and contribute to the success of the wider organization. + Oversees engineering operations across the San Francisco Bay Area portfolio, 50 locations with over 6 million square feet of managed space. **Contract Management and Governance:** + Accountable for technical performance of assigned account + Indirectly leads the resources to deliver against the contract, managing scope interpretation as required. + Leads the sponsorship essential to deliver against the contract, managing Scope interpretation as required + Ensures fulfilment of promise to customer sets tone and culture for the way GWS delivers services + Engages executive involvement as needed to leverage the broader GWS portfolio to introduce new scope & business pricing as part of delivering an integrated set of services + Ability to negotiate, administer contract and possess solid understanding of contractual terms and implications **Global Customer Relationship Management & Development:** + Manages the engineering / critical spaces contract relationship, acting as a trusted advisor and thought leader to grow the business relationship with the client. + Demonstrates credibility and thought leadership, influencing business outcomes. + Manages enterprise-wide client relationships at senior levels acting as an extension of the clients executive management team. + Creates alignment between customer need & organizational delivery. + Manages issue escalation and resolution. **What you'll need** **Education** + Bachelor's degree (BA/BS) in engineering from four-year college or university and a minimum of five years of related experience and/or training. Master's degree (MA/MS) preferred. Or local equivalent. Chartered Engineer. **Skills** + Ability to use work order system and CMMS systems. + Effectively communicate both verbally and in writing. + Develop written plans and case studies for client approval. + Inspect and assess current processes and procedures for compliance and completeness. Build and develop new where required. **Knowledge** + Strong working knowledge and understanding of architectural, electrical and mechanical systems. + Understanding of leases, contracts and related documents. + Strong working knowledge of building controls and associated technologies. **Experience** + Minimum 10+ years of total related experience. + Delivering technical solutions and innovations + Supervisory experience. **Aptitude** + For collaborative problem solving and team building. + For exercising leadership without direct supervisory responsibility (influence v. direct). + For being comfortable operating in an inherently complicated environment. **Circumstances** + Applicants must be currently authorized to work in the United States without the need for visa sponsorship now or in the future. + Ability to travel globally without legal or physical restrictions up to 25% of time. **Core Competencies** + Problem Solving + Communicating + Leading + Building Teams **Why CBRE?** + FORTUNE 500 #126 + FORTUNE Most Admired Company #1 in real estate for third consecutive year; Ten years in a row on the list! + Forbes Named one of the best large employers in America and one of the World's Best Employers! *California Residents: CBRE carefully considers multiple factors to determine compensation, including a candidates education, training, and experience. The minimum salary for the Regional Director, FM Engineering Operations position is $180,000 annually and the maximum salary for the Regional Director, FM Engineering Operations position is $200,000 annually. The compensation that is offered to a successful candidate will depend on the candidates skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBREs applicable benefit program. This role will provide the following benefits: 401(K), Dental Insurance, Health Insurance, Life Insurance, and Vision Insurance. CBRE is an equal opportunity employer that values diversity. We have a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. We also provide reasonable accommodations, as needed, throughout the job application process. If you have a disability that inhibits your ability to apply for a position through our online application process, you may contact us via email at or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada). NOTE: Some, but not all, of our positions may have an additional requirement to comply with COVID-19 health and safety protocols, including COVID-19 vaccination proof and/or rigorous testing. If you have questions about the requirement(s) for this position, please inform your Recruiter. CBRE GWS CBRE Global Workplace Solutions (GWS) works with clients to make real estate a meaningful contributor to organizational productivity and performance. Our account management model is at the heart of our client-centric approach to delivering integrated real estate solutions. Each client is entrusted with a dedicated leader and is supported by regional and global resources, leveraging the industry's most robust platform. CBRE GWS delivers consistent, measurably superior outcomes for our clients at every stage of the lifecycle, and across industries and geographies. Find out more ( CBRE, Inc. is an Equal Opportunity and Affirmative Action Employer (Women/Minorities/Persons with Disabilities/US Veterans)

Keywords: CBRE, Santa Cruz , Regional Director, FM Engineering Operations, Engineering , Santa Cruz, California

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